Workforce Management Analyst

About Expedock

We are a tech-enabled workforce augmentation platform leveraging top 1% offshore talent & cutting-edge technology to enable businesses to unlock their full potential.

About the Role

We are looking for a Workforce Management Analyst / Scheduler to help ensure our client's operations remain properly staffed, organized, and productive across a 24/7 operational schedule.

You will be responsible for maintaining workforce schedules, coordinating shifts, managing leave and coverage, and ensuring the client has the right people available at the right time. This role will work closely with Operations and team leads to identify scheduling gaps and proactively address coverage needs.

What You'll Do:

• Workforce Scheduling & Planning
  
  • Maintain and manage a 24/7 operational calendar for the client's operations team.
  • Create and maintain shift schedules based on operational requirements.
  • Coordinate shift assignments, schedule changes, leave, and coverage requirements.
  • Monitor staffing levels and identify potential coverage gaps, understaffing, or overstaffing.
  • Proactively coordinate solutions with Operations to ensure continuous coverage.
• Workforce Monitoring & Analysis
  • Monitor daily staffing, attendance, and schedule adherence.
  • Analyze workforce availability and staffing requirements to support forecasting and capacity planning.
  • Identify trends and potential staffing gaps and provide recommendations to Operations.
  • Maintain accurate and up-to-date workforce and scheduling records.
  • Provide regular reports and updates on workforce coverage and scheduling issues.
• Operations Support
  • Partner with Operations Managers and team leads to understand current and future staffing requirements.
  • Support workforce planning for new hires, team expansions, and changes in operational demand.
  • Recommend scheduling and staffing adjustments to improve workforce utilization and operational coverage.
  • Serve as the central point of coordination for workforce scheduling and coverage matters.

What You Need:

• 2–3 years of experience in workforce management, workforce scheduling, resource planning, or a similar operations role, with hands-on experience in forecasting, capacity planning, or staffing analysis.
  
• Experience managing shift schedules, rosters, leave, and workforce coverage.
• Experience working in a BPO, shared services, customer support, or 24/7 operations environment.
• Strong organizational and time-management skills.
• Strong attention to detail and ability to manage multiple schedules simultaneously.
• Proficiency in Microsoft Excel or Google Sheets.
• Strong communication and coordination skills.
• Ability to work with changing priorities and respond quickly to staffing needs.
• Comfortable working with teams across different shifts and time zones.

Technical Requirements

• Fiber internet (PLDT Fiber, Converge, Globe Fiber, etc.) – recommended speed of 100/50 Mbps
• Backup internet (mobile hotspot or secondary ISP) capable of at least 20 Mbps
• Quiet, secure, and private home workspace to protect sensitive financial and banking data
• OPTIONAL: Wired Ethernet connection preferred during work hours
• OPTIONAL: Power backup (UPS) if the location experiences frequent outages

Why Join Us

• Health & Benefits: HMO coverage and leave credits after three months of engagement.
• Supportive Remote Environment: Work from home with a collaborative team that values growth and mutual success.
• Structured Training: Comprehensive start of engagement and account-specific training to help you quickly master workflows.

Candidate Data & Privacy Notice

By submitting your application, you consent to the collection, use, and processing of your personal information for recruitment purposes. Your data will be used to:

• Evaluate your qualifications and suitability for current and future roles
• Communicate with you throughout the recruitment process
• Improve our hiring processes and candidate experience
• Maintain talent pools for future opportunities, where permitted by law

Candidate data is handled with care and in accordance with applicable data protection regulations. Your information will only be accessed by authorized team members and will not be shared with third parties without your consent, unless required by law.