VP, Relationship Management

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

About your role:

As a VP, Relationship Management, you will own pan-Fiserv client relationships at the C-suite level, serving as a trusted advisor to senior executives across large financial services clients. You will work with Fiserv business units, Enterprise Relationship Managers, and client leadership to grow revenue, expand our solution footprint, and deliver measurable value. Your work directly shapes client retention and satisfaction for some of the most consequential accounts in financial services.

What you'll do:

• Own pan-Fiserv client relationships at the C-suite level, serving as the primary point of accountability for revenue growth, retention, and solution expansion across large financial services accounts.
• Develop and execute account plans that map client business objectives to Fiserv solutions, identifying opportunities to grow wallet share through bundled deals.
• Structure and negotiate large, multi-solution agreements by coordinating across Fiserv business units to build commercially compelling, integrated proposals.
• Build and maintain a disciplined pipeline, delivering accurate financial forecasts that reflect account health, deal stage, and near-term revenue risk.
• Monitor client health signals, market trends, and merger and acquisition (M&A) activity to anticipate client needs and position Fiserv solutions ahead of competitors.
• Translate client feedback and satisfaction data, including Net Promoter Score (NPS) results, into targeted action plans that improve retention and deepen the client relationship.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

• 10+ years of experience in financial services or banking managing enterprise client relationships at the C-suite level.
• 10+ years of experience in profit and loss (P&L) management and large bundled technology deal structuring within a matrix technology product or services organization.
• Experience structuring bundled technology deals for large financial services clients to grow wallet share and expand solution footprint.
• Experience developing and executing account plans using pipeline development and financial forecasting methods to meet or exceed revenue targets.
• Experience conducting market and competitive analysis to identify growth opportunities and inform consultative selling strategies with C-suite client executives.
• Bachelor's degree or higher in business, finance, technology management, or related field or equivalent combination of education, related experience and/or military experience.

Experience that would be great to have:

• Experience in financial services or banking at a level that goes beyond general enterprise technology, including familiarity with regulatory environment, capital markets, or core banking operations.
• Experience with graduate-level business education, such as an MBA or similar master's degree, applied to strategic client management or financial analysis.
• Familiarity with navigating a large matrix technology organization to align business units around a shared client outcome.
• Experience with enterprise account planning methodologies and tools used to track client health, retention risk, and solution expansion opportunities.

How you'll work:

• This role is remote with the option to work in-office. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Travel:

This role requires travel (15%).

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave domestic travel

Salary Range

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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