VP & Chief of Staff to SVP, GM Americas

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software.

Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects.

The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

We are seeking a VP & Chief of Staff to SVP, GM Americas Reporting directly to the SVP, GM Americas, this role requires periodic travel throughout the Americas, including the United States, Canada, Mexico, and Brazil. This position may be performed remotely from a home office in the United States, with a preference for candidates located in the Central or Eastern time zone.

Position Summary

Rimini Street is growing rapidly globally, with the North American Theater being the largest region in the world by revenue, clients base and employees.

The Chief of Staff will assist the SVP, GM, Americas in leading Sales, Marketing, Account Management, Service Delivery and other functions. The Chief of Staff will coordinate theater activities, build cross functional initiatives that remove friction, and improve communications while uniting the teams to drive growth and achieve assigned targets.

Essential Duties & Responsibilities

• Assist the Theater GM in carrying out Sales Leadership across the Americas Theater overseeing field operations, meeting financial and business goals

• Drive coordination across all functions within the Theatre, both those that directly report into the GM and functions that report to Global functional leaders including Field Marketing, Service Delivery, Global On-Boarding, Legal, Finance and HR

• Contribute to the development and execution of plans to meet quarterly and annual goals for sales, revenue, client retention, client satisfaction, including costs and profit

• Support GM in Sales leadership to execute against a plan to exceed quota targets every quarter, for both New business and Renewals

• Assist North America Sales leaders in preparing and providing accurate weekly sales forecasts and pipeline summaries

• Support NA leadership to recruit, retain and grow top performing teams in sales (business development, field sales, and account management), including sales management at the VP and Director levels

• Support GM with Alliance and Partnership activities with the goals of building pipeline opportunities and driving new business

Organize for efficient use of time

• Organize staff meetings, weekly, monthly and quarterly reviews
• Create agendas, create templates, prep presenters, review presentations for content and clarity
• Prepare executive communications and presentation materials for C-level meetings
• Help execute operating cadence - weekly, quarterly and annual cycle
• Participate in annual planning, with interlock across Sales, Products, Finance and Marketing

Drive projects and initiatives

• Assist with projects that need added focus, supplement bandwidth of specific groups or functions as needed
• Drive initiatives that cut across geographies, functions and teams
• Work off-line to overcome hurdles and objections, maintain momentum and execution of top priorities
• Coordinate special projects – partnerships, investments, legal matters

Provide analysis and insights, framing and guidance on key issues

• Provide data, metrics and analysis on operations under the North America Theater GM
• Add insights to analytics to frame business and operational issues for executive decision
• Be a trusted resource and sounding board for the Theater GM, to discuss issues, test ideas, and explore options
• Conduct annual analysis of global field operations to inform strategic direction and investment choices

Experience

• A successful track record in a similar role as Chief of Staff or head of Business Operations for a senior executive in companies with at least $300 million in annual revenue
• Experience leading Business Operations or Sales Operations teams in Enterprise software companies
• Experience in staff roles for C-level leaders of customer-facing functions (Sales, Marketing, Account Management)
• Prefer experience in high-growth software or software-related services businesses.
• Direct experience in line jobs across multiple functions and disciplines, especially Sales, Marketing and Finance
• Direct experience in customer-facing roles in Sales organizations, post-sales Account Management, Marketing or Service Delivery
• Experience with both new business/new customer acquisition and recurring revenue streams/renewals
• Proven track record of driving strong business success, sales and client satisfaction results against target plans
• Participation in management teams overseeing global activities
• Experience with and understanding of business financials and P&Ls
• Participation in annual planning cycles and budget processes
• Experience with market and financial analysis to frame and recommend investment decisions
• Experience with organizational transformations and change management

Qualifications and Skills

• Build relationships, establish trust and rapport with senior execs across groups and around the world
• Proven business judgement and acumen to help outline options and recommend solutions for the Theater GM
• Strong analytical skills and judgement to use numbers/analysis to address complex business issues
• Ability to influence other leaders and peers without having direct authority
• Problem-solving skills including finding alternative paths to resolving conflict and achieving goals
• Proven high integrity, professionalism, maturity and discretion to handle and manage the full scope of highly sensitive, confidential and non-public information that is dealt with by the Americas leadership
• A team player that takes a collaborative approach to tackling issues and problem-solving
• Ability to work with a wide range of people from around the world, with different styles and viewpoints in both collaborative and competitive situations
• Excellent communication skills - verbal, written and in presentations
• Ability to up-level all communications to be appropriate for senior executive audiences including the C-level leaders
• Flexibility to adapt to a rapidly changing environment and prioritize work to meet multiple business and organizational goals

Education

Bachelor's degree or equivalent required, Masters or MBA desirable

Location

Remote, U.S.; preference for Central or Eastern time zone

Why Rimini Street?

Rimini Street Inc. is an affirmative action-equal opportunity employer and complies with all applicable Federal, State, and Local Laws regarding recruitment and hiring.

Qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable Federal, State, or Local laws. Rimini Street Inc. offers a comprehensive compensation and benefits package to employees.

The general salary range for this type of role is 190k - 260k depending on skills and experience. The actual compensation offered will ultimately be based on several factors such as: a candidate's location, and the level of applicable skills and professional experience. Rimini’s target pay for each position is available upon request during the applicant’s Interview process.

Benefits for US employees include:

• Medical, Dental, and Vision insurance
• Disability insurance
• Paid Parental Leave
• 401(k) program
• Generous Paid time off (PTO)

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

• Company
  • We dream big and innovate boldly.  

• Colleagues
  • We work with extraordinary people who create a culture of mutual respect and collaboration. 

• Clients
  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. 

• Community 
  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017 
• Over 6,300+ signed contracts to date, including Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/ 

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com 

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.