V104 - Intake Specialist | Intake & Scheduling Specialist

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.

As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!

Job Description:

Join Job Duck as an Intake Specialist (Outbound Calling) and play a key role in creating meaningful first impressions for prospective clients. In this position, you will connect with potential leads through outbound calls, follow a structured script, and help guide prospects toward scheduling consultations with the legal team. You will thrive in this role if you enjoy speaking with people, are naturally proactive, and can confidently manage a high volume of calls while maintaining professionalism and attention to detail. This is an excellent opportunity for someone with outstanding communication skills who enjoys working in a fast-paced, goal-oriented environment and takes pride in delivering a positive client experience.

Monthly Compensation: 1,150 to 1,220 USD

Responsibilities include, but are not limited to:

• Make outbound cold calls using a provided script.

• Conduct follow-up calls with prospective clients.

• Schedule consultations by booking qualified prospects through the company's booking system.

• Accurately document call outcomes and client information within the CRM.

• Collaborate with the supervisor and team to ensure efficient lead management.

• Meet daily outbound calling expectations while maintaining quality conversations.

• Follow established processes and workflows for lead outreach and appointment scheduling.

• Participate in training sessions and implement feedback to continuously improve performance.

• Send emails to prospective clients when appropriate.

• Maintain a professional and courteous experience during every interaction.

Requirements:

• Schedule: Monday – Friday, 9:00 AM – 6:00 PM EST

• Time Zone: Eastern Standard Time (EST)

• Industry: Legal

Training: Comprehensive training on the booking process will be provided by the client's team.

Software & Tools:
• RingCentral (VoIP)
• CRM
• Booking software

Work Environment:
• Fully remote position
• Outbound calls only
• No inbound call responsibilities
• Expected to average approximately 20 outbound calls per hour
• Email communication with prospective clients as needed

Required Skills:

• Excellent verbal and written English communication skills

• Strong interpersonal and active listening skills

• Professional and confident phone presence

• Proactive and self-motivated

• Strong attention to detail

• Excellent organizational and time management skills

• Comfortable working in a high-volume outbound calling environment

• Ability to follow scripts while maintaining a natural and engaging conversation

• Ability to build rapport quickly with prospective clients

• Reliable, dependable, and accountable

• Comfortable learning new software and systems

• Ability to multitask and prioritize effectively

Work Shift:

Languages:

Ready to dive in? Apply now and make sure to follow all the instructions! 

Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.