UX Writing Intern

About Bask Health

Bask Health is a software platform that enables entrepreneurs, doctors, and healthcare businesses to launch, manage, and grow direct-to-consumer telehealth businesses.

Our platform brings together patient experiences, clinical workflows, pharmacy operations, and commerce tools in one place.

We're an entrepreneurial, product-focused engineering team that values ownership, technical excellence, and building software that solves real problems. Engineers work closely with product teams and company leadership, take features from idea to production, and have a direct role in shaping the platform.

Engineering at Bask is AI-first and builder-led. We use tools like Cursor and Claude Code throughout development while maintaining high standards for reliability, testing, and software quality.

About the Role

We're looking for a UX Writing Intern to join Bask Health and gain hands-on experience creating clear, intuitive, and useful content for digital products.

Bask Health enables entrepreneurs, doctors, and healthcare businesses to launch, manage, and grow direct-to-consumer telehealth businesses. Our platform brings together merchant tools, patient experiences, clinical workflows, pharmacy operations, and commerce capabilities.

As a UX Writing Intern, you'll work alongside product designers, content designers, product managers, and engineers to help improve how users understand and interact with our software.

This internship is designed for students, recent graduates, and aspiring UX writers who want to develop practical skills in interface writing, content design, and user-centered communication.

You'll support writing projects across different parts of the platform, including merchant onboarding, patient questionnaires, account settings, administrative dashboards, and other product features.

Your work will involve writing and refining interface content such as button labels, form instructions, helper text, tooltips, error messages, confirmation messages, and empty states.

You'll learn how UX writing differs from traditional marketing or editorial writing, with a focus on helping users complete tasks and understand what to do next.

You'll work with experienced team members to understand how content fits into the overall product experience.

You'll learn how interface language, visual design, and interaction patterns work together to make software easier to use.

You'll also develop an understanding of how different audiences interact with Bask Health's platform.

For example, merchants configuring their businesses may need clear explanations of software settings, while patients completing questionnaires may need straightforward instructions that help them understand each step.

You'll learn how to write concise content, maintain consistent terminology, and communicate complex information in plain language.

You'll participate in content reviews and have opportunities to refine your writing based on feedback.

You'll also learn how usability research and customer feedback can reveal confusing language or unclear instructions.

You'll become familiar with content guidelines, reusable writing patterns, and the documentation practices used by product teams.

Because Bask operates in healthcare-related environments, you'll learn why accuracy, privacy, accessibility, and appropriate review processes are especially important for patient-facing content.

You'll receive guidance on assigned writing projects and have opportunities to take increasing ownership of clearly defined tasks as your skills develop.

We're looking for someone who enjoys writing, pays close attention to detail, asks thoughtful questions, and wants to build a career in UX writing or content design.

What You'll Do

• Support UX writing projects across Bask Health's software platform.
• Assist with writing interface copy for web-based product features.
• Create button labels, navigation text, and interface headings.
• Help develop clear instructions for digital forms.
• Support content improvements for merchant onboarding experiences.
• Assist with writing content for patient questionnaires.
• Help create helper text and explanations for account settings.
• Write draft error messages and validation instructions.
• Assist with confirmation messages and next-step guidance.
• Develop tooltips and contextual help for product features.
• Review existing interfaces to identify confusing or inconsistent language.
• Collaborate with product designers to improve interface comprehension.
• Work with experienced content designers to understand writing standards.
• Participate in content reviews and feedback sessions.
• Apply feedback to improve clarity, tone, and consistency.
• Learn and apply plain-language writing principles.
• Help maintain consistent terminology across product experiences.
• Support the documentation of reusable UX writing patterns.
• Contribute to content guidelines and terminology references.
• Learn how accessibility principles apply to interface writing.
• Collaborate with product managers to understand feature requirements.
• Work with engineers to understand how interface copy is implemented.
• Assist with reviewing implemented content for accuracy and consistency.
• Learn how user research informs content design decisions.
• Help identify opportunities to simplify complex instructions.
• Support content quality assurance before product releases.
• Maintain organized writing files and documentation.
• Complete assigned writing tasks with guidance and regular feedback.

Requirements

• Currently pursuing or recently completed studies in writing, communications, English, UX design, content design, journalism, human-computer interaction, or a related field, or equivalent independent learning and project experience.
• No prior professional UX writing experience required.
• Writing samples, academic projects, or personal work demonstrating clear communication skills.
• Strong writing, editing, and proofreading abilities.
• Ability to communicate information in simple, understandable language.
• Interest in UX writing and content design.
• Basic understanding of user-centered design concepts.
• Familiarity with digital products and web applications.
• Willingness to learn interface writing principles.
• Ability to write concise instructions and messages.
• Strong attention to grammar, consistency, and terminology.
• Interest in how language affects product usability.
• Willingness to learn Figma or comparable product design tools.
• Basic awareness of accessibility and inclusive communication.
• Ability to follow writing guidelines and established standards.
• Willingness to receive feedback and revise written content.
• Ability to collaborate with designers, product managers, and engineers.
• Strong organizational and time-management skills.
• Ability to manage assigned tasks and meet deadlines.
• Curiosity about how people interact with software.
• Interest in solving communication and usability problems.
• Ability to explain writing choices clearly.
• Comfortable asking questions and seeking guidance.
• Strong attention to detail and accuracy.
• Enthusiasm for developing a career in UX writing or content design.

Nice to Have

• Previous internship or project experience involving UX writing.
• Coursework in content design, UX design, or digital communication.
• Experience writing content for websites or mobile applications.
• Familiarity with Figma.
• Portfolio projects involving interface copy or content design.
• Experience writing instructions for forms or onboarding flows.
• Interest in healthcare technology or telehealth products.
• Familiarity with SaaS platforms or administrative software.
• Understanding of e-commerce or direct-to-consumer products.
• Experience developing writing guidelines or style references.
• Familiarity with plain-language writing principles.
• Understanding of information architecture.
• Experience collaborating with designers on academic or personal projects.
• Familiarity with usability testing concepts.
• Basic understanding of WCAG accessibility principles.
• Experience writing for different user audiences.
• Familiarity with localization and internationalization concepts.
• Experience using content management or documentation tools.
• Experience using AI-assisted writing tools while reviewing outputs for accuracy.
• Participation in writing clubs, design projects, hackathons, or collaborative product initiatives.