(US Remote) Operations Manager, Strategic Partnerships

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Job Title

About your role:

As an Operations Manager, Strategic Partnerships, you will help keep critical day-to-day partnership and field sales operations running accurately, consistently, and on time. You will own recurring reporting, partner and employee incentive administration, roster and territory data, inventory logistics, and key operational processes that support strategic partnerships. This is a hands-on execution role for someone who thrives in the details, takes ownership from start to finish, and understands that even small errors can create financial, partner, or operational consequences. You will work across teams to resolve issues, maintain reliable data, and improve how the business operates.

What you’ll do:

Business Reporting & Data Accuracy

•  Own Salesforce reporting, dashboards, and recurring business performance reporting; validate data quality and deliver accurate, timely updates.

•  Use Excel and operational data to reconcile information, identify issues, and support business reviews and leadership requests.

Sales & Partnership Operations

•  Administer partner and employee sales performance incentive fund (SPIFF) programs, including tracking, payout coordination, reconciliation, and issue resolution.

•  Maintain employee and partner rosters, reporting hierarchies, organizational changes, and onboarding and offboarding records.

•  Manage store assignments and territory alignment for field sales teams, ensuring changes are documented and correctly reflected in systems.

Inventory, Logistics & Operational Support

•  Coordinate sales collateral orders, inventory tracking, shipment fulfillment, and delivery follow-through.

•  Manage device inventory, asset tracking, replacement requests, and deployment logistics.

•  Serve as a primary day-to-day operational resource for strategic partnership activities, resolving requests and escalating risks when needed.

Process Ownership & Project Execution

•  Build, maintain, and improve operating procedures, documentation, controls, and reporting standards to support consistent execution.

•  Partner with leadership and cross-functional teams to coordinate special projects, business reviews, and operational improvement initiatives.

•  Manage competing priorities and deadlines independently while ensuring details, handoffs, and follow-ups are completed accurately.

Experience you’ll need to have:

•  3+ years of experience in sales operations, business operations, program management, or a closely related hands-on operational role.

•  Practical experience building and maintaining Salesforce reports and dashboards and analyzing business data.

•  Strong Excel skills, including organizing, validating, and reconciling detailed datasets.

•  Demonstrated ownership of recurring, detail-intensive processes where accuracy, timelines, and follow-through are critical.

•  Excellent organization, project coordination, written communication, and stakeholder management skills.

•  Ability to manage multiple workflows independently, spot discrepancies, solve problems, and escalate issues proactively.

Experience that would be great to have:

•  Experience supporting enterprise partnerships, retail or field sales teams, merchant services, payments, or financial technology.

•  Experience administering incentive or commission programs, maintaining organizational hierarchies, or coordinating territory assignments.

•  Experience with asset or device inventory, fulfillment, process documentation, operational controls, or continuous improvement.

•  Experience preparing recurring business reviews and collaborating with finance, sales, operations, and partner-facing teams.

How you’ll work:

•  Remote work is anticipated for this position; final location and work arrangement are subject to confirmation in the approved requisition.

Salary Range

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

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Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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