URGENT HIRING: Home Care Training Coordinator • Admin

🌟 URGENT HIRING: HOME CARE TRAINING COORDINATOR

Build the trainers who build our VAs.
Every module you design and every cohort you coach turns a new virtual assistant into a confident, plug-and-play home care professional. At OLIVIA, training is our differentiation, and this role sits at the heart of it. You are not just teaching. You are shaping the standard.

⏰ Full-Time | Remote
💰 US Dollar Rate | Independent Contractor
📩 Response time: We review every application carefully and will update you on your status within 24-48 hours.

ABOUT OLIVIA
OLIVIA Professional Solutions trains and places highly qualified Filipino virtual assistants with US home care agencies. We serve home care agency clients across the country, supporting them with trained virtual schedulers, virtual caregiver recruiters, and virtual admin assistants. Our training programs are the foundation of our difference: we don't just place VAs, we develop them into best-in-class home care professionals. We believe in compassionate accountability, which means high standards delivered with empathy, consistency, and care.

ABOUT THE ROLE
This role is ideal for someone who has succeeded as a Home Care Scheduler, Staffing Coordinator, or Scheduling Manager and is passionate about helping others succeed. You will lead training programs for new and existing virtual assistants, with a primary focus on home care scheduling operations, caregiver staffing, client scheduling, and scheduling software platforms. Your real-world experience will bridge the gap between theory and execution.

WHAT YOU WILL DO
Facilitate live virtual training across OLIVIA's core curricula and the WellSky-focused universal scheduler certification, including onboarding bootcamps that get every new cohort ready before client placement. Coordinate role-specific tracks for schedulers, recruiters, and home care admin support VAs, and deliver one-on-one coaching for VAs who need extra support. Maintain and improve existing training assets (module decks, Taglish narration scripts, knowledge checks, and assessments) and build new modules in response to client feedback, platform updates, and industry shifts. Partner with the Service Experience Coordinator to translate recurring client issues into curriculum improvements. Keep all content current on HIPAA, home care compliance, and platform best practices. Identify VA skill gaps from client feedback, audits, and performance reviews, then design targeted remediation plans or curriculum updates. Maintain individual VA training records, certifications, and continuing education tracking, and celebrate the wins. Run a centralized, clearly versioned training library, and track completion, assessment, and certification metrics across the workforce. Report weekly to the Training & Development Manager and Director of Operations on training operations and program effectiveness, tied to VA performance and client retention.

PLATFORM EXPERIENCE (at least one major home care platform)
WellSky, AxisCare, ClearCare, or HHAeXchange.

WHAT WE ARE LOOKING FOR
Previous experience as a Lead Scheduler, Staffing Coordinator, Scheduling Manager, or Workforce Coordinator in the home care industry. Prior experience creating SOPs, training materials, or instructional content. Experience training, mentoring, coaching, or onboarding team members. Strong organizational and documentation skills. Comfort facilitating virtual training sessions via Zoom or Google Meet. Tagalog and English bilingual communication skills. Experience working with remote teams or virtual assistants. Knowledge of HIPAA and home care compliance requirements.

WHY OLIVIA
Shape the training engine of one of the fastest-growing home care VA staffing companies in the US. Enjoy a direct line to leadership and a real seat at the table for strategic decisions about VA development. Grow along career pathways into senior leadership, instructional design, or operations management. Earn competitive compensation, performance bonuses, and meaningful professional development. Join a team culture rooted in compassionate accountability, learning, and long-term growth.

MINIMUM SYSTEM REQUIREMENTS

Computer
📌 Operating System: Windows 10 / Windows 11 or latest macOS.
📌 CPU: Windows: Intel i5 (8th Gen+) or AMD Ryzen 5+; Apple/MacBook: Intel i5+ or Apple M1 chip or newer (M2, M3, etc.).
📌 Memory: 8 GB+ (16 GB ideal for multitasking).
📌 Storage: 256 GB SSD/HDD.

Internet, Primary Connection
📌 Download and Upload: Minimum 85 Mbps each, verified via live speed test at the IT System Check.
📌 Type: DSL or Fiber.
📌 Ownership: home-owned/in-house DSL, Fiber, or Cable.
📌 Recommended Plan: at least 150 Mbps advertised, since Philippine ISP plans often deliver below the advertised rate, so this margin reliably clears the 85 Mbps minimum.
📌 Connection: Wired (Ethernet) recommended for the check; WiFi is acceptable if it meets the threshold at test time.

Internet, Backup Connection
📌 Download and Upload: Minimum 50 Mbps each, verified via live speed test.
📌 Recommended Plan: at least 100 Mbps advertised (e.g., LTE pocket WiFi or hotspot) to reliably clear the 50 Mbps minimum.
📌 Acceptable Options: home WiFi from major providers (e.g., Smart, Globe), a strong 5G/LTE data hotspot (prepaid or postpaid) via a mobile phone, or an LTE antenna-type router.

Backup Power
📌 Acceptable Sources: gas or diesel generator; high-powered inverter (at least 300 watts, laptops only); or a heavy-duty power bank (minimum 120,000 mAh, laptops only).
📌 Duration: must power both computer and internet for 8 to 9 hours to cover a full shift during outages.

Peripherals and Workspace
📌 Headset & Microphone: USB noise-cancelling set (e.g., Logitech H390 or equivalent).
📌 Camera: 720p minimum, 1080p recommended for Zoom/Google Meet. A quiet, well-lit workspace with no heavy background noise.

READY TO JOIN US?
Fill out the quick application form and attach your resume. Your next chapter with OLIVIA starts here.