The Telesales Representative is responsible for managing outbound and inbound calls to promote products, identify customer needs, and close sales. They must maintain accurate CRM records, meet sales targets, and collaborate with teams to ensure a positive customer experience.
We are seeking a motivated and results-driven Telesales Representative to generate sales through outbound and inbound phone calls. The ideal candidate is confident, persuasive, and customer-focused, with strong communication skills and the ability to identify customer needs, overcome objections, and close sales over the phone.
Responsibilities
Make outbound calls to prospective and existing customers to promote products or services.
Respond to inbound sales inquiries and convert interested prospects into customers.
Identify customer needs and recommend appropriate products or services.
Present product or service benefits clearly and confidently.
Handle customer questions, concerns, and objections professionally.
Follow up with prospects and customers to increase sales opportunities and conversions.
Maintain accurate records of calls, customer information, opportunities, and sales activities in the CRM.
Build and maintain positive relationships with customers through professional communication.
Meet or exceed daily, weekly, and monthly sales targets.
Track sales performance, conversion rates, and call activity.
Collaborate with sales and customer support teams to ensure a smooth customer experience.
Stay informed about company products, services, promotions, and sales processes.
Continuously improve sales techniques, call performance, and customer engagement.
Required Skills
Excellent verbal communication and active listening skills.
Strong telephone sales and persuasion abilities.
Strong negotiation and objection-handling skills.
Customer-focused and professional phone presence.
Ability to identify customer needs and communicate appropriate solutions.
Strong closing and follow-up skills.
Ability to remain motivated and confident when handling rejection.
Strong organizational and time-management skills.
Ability to manage a high volume of calls and customer interactions.
Comfortable using CRM systems, phone systems, email, and other digital tools.
Results-oriented mindset with a strong focus on achieving sales targets.
Requirements
Previous experience in telesales, telemarketing, outbound sales, inside sales, or a similar role.
Proven experience making sales over the phone.
Experience handling objections and closing sales.
Ability to work toward daily, weekly, and monthly sales targets.
Strong communication and interpersonal skills.
Ability to work independently and as part of a remote sales team.
Reliable internet connection and a suitable setup for remote work.
Professional, proactive, persistent, and results-driven attitude.
English proficiency is required if the position involves selling to English-speaking customers.
By applying to this position, we’ll create your Simera Professional Key (SPK) — a unique key that helps you connect with employers, stand out, and secure the right match.
“I was the first applicant for a remote marketing position that got listed on the company website the same day I applied. Had an interview within 48 hours!”
— Sarah J.
·
Marketing Manager
★★★★★
Verified
