You will assist customers by resolving technical issues and answering questions via multiple communication channels. Additionally, you will provide product feedback to engineering teams and identify opportunities for process improvements.
About the role
Do you love helping customers? Are you excited to solve problems, communicate effectively, and create positive customer experiences? Do you thrive in fast-paced, autonomous environments? Are you eager to make an impact at a high-growth startup?
As a Technical Support Representative at Quo, you'll play a key role in delivering exceptional service to our customers while shaping the future of our product. You’ll assist hundreds of customers weekly by answering questions, resolving technical challenges, and ensuring they’re getting the most out of Quo. Beyond customer support, you’ll provide product feedback to our engineering and design teams to help craft the best possible experience for our users.
You’ll also have opportunities to work on projects that scale and improve our customer experience team. You'll help us grow smarter and faster. For a behind-the-scenes look at how we gather and act on customer feedback, check out this blog post.
Some of the things you’ll do:
Assist Quo customers and prospects through email, live chat, phone and text.
Troubleshoot technical issues, collaborating with the engineering team for timely resolutions.
Proactively identify and recommend process improvements to streamline our operations.
Advocate for customer needs by turning feature requests and insights into actionable recommendations for the product team.
Identify high-growth accounts or sales opportunities, collaborating with the Customer Success team for follow-ups.
Keep internal documentation up-to-date to ensure smooth operations within the team.
About you
Experience: We welcome a range of professional backgrounds and are especially excited to connect if you have 1-3 years of experience in customer-facing roles (experience at a startup is a bonus!).
Education: We value diverse paths of learning and growth, whether they involve a degree, certification, or relevant experience.
Empathy & Resourcefulness: You have a knack for tackling customer questions and challenges with empathy, creativity, and resourcefulness.
Communication Skills: You’re an exceptional writer with attention to detail and a friendly, approachable tone. (Bonus points if you can make telecommunications fun!)
Tech-Savviness: You’re comfortable navigating technical issues and excited to dive into the details to find solutions.
Growth Mindset: You’re eager to learn, adapt, and grow in this role and beyond.
Startup Enthusiasm: You thrive in dynamic, fast-paced environments and enjoy working alongside a passionate team to build something amazing.
Schedule Flexibility: We’re flexible on your time zone within North America, but most roles start around 7 - 9 AM PST and run for about 8 hours. We’re looking for someone who’s open to working weekends, depending on the needs of the team.
“I was the first applicant for a remote marketing position that got listed on the company website the same day I applied. Had an interview within 48 hours!”
— Sarah J.
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Marketing Manager
★★★★★
Verified
