Customer Support Representative

📍 Location: Remote (Worldwide)
🕒 Shift: Shifts within Central European Time (8am to 10pm CET)
📅 Experience: 1+ year in customer support or any customer communication role
🗣 Languages: English (spoken B2, written C1) – must have · French – nice to have
💰 Starting salary: $1,200–$1,700 per month, depending on experience and knowledge
💼 Type: Full-time

About iClosed

Do you love helping people and solving problems? Do you want every customer to walk away with a great experience? Then we'd like to meet you.

iClosed is a profit maximizer for high-ticket sales teams, helping them capture more leads, book more calls, and close more deals. We work with customers like Hyros.com, Iman Gadzhi, Whop, Instantly.ai, and thousands of users.

As a Customer Support Representative, you'll be the friendly voice of the company. You'll help our users with their questions, fix what's blocking them, and keep their experience smooth. Most of our support happens over chat. Premium customers also get video support, so you'll jump on calls from time to time.

What You'll Own

Customer Support

• Support customers over chat, email, and occasional video calls.
• Stay quick, friendly, patient, and professional in every conversation.
• Escalate issues to the right internal team and follow them through to resolution.

Technical Troubleshooting

• Troubleshoot technical issues and walk users through the fix.
• Help users connect iClosed with automation tools like Zapier, Make, n8n, webhooks or API.

Feedback & Improvement

• Suggest improvements to our support processes and to the product itself.
• Help improve our product by providing feedback and suggestions.

Who We're Looking For

Required

• 1+ year of experience in customer support or a similar role.
• English: B2 spoken and C1 written.
• Basic knowledge of web apps and SaaS products (Intercom, ClickUp, Slack, email, Zapier/Make/n8n, scheduling tools).
• Strong communication skills and the ability to explain complex things simply.
• A problem-solving mindset and eagerness to learn.
• Dedicated and hardworking, and happy when you've helped someone.
• Available to work shifts within 8am to 10pm CET.

Nice to Have

• French language skills.

Success in This Role

• Customers get quick, friendly, and accurate answers.
• Technical blockers are fixed, or escalated with clear context and followed through to resolution.
• Users get their iClosed integrations and automations working.
• Customer feedback reaches the team and helps improve the product and our support processes.

What We Offer

• 🌍 Remote-friendly – work from anywhere.
• 📈 Growth opportunities – expand your skills and career.
• 💡 A supportive team – people who help each other out.
• 🎯 Impactful work – help customers and make a difference every day, internally and publicly.
• 🎉 A positive, energetic culture – we take our work seriously, but that doesn’t mean we can’t have fun while doing it.

Why is this one different?

You're the first person our customers talk to when something gets in their way. Every conversation is a chance to turn a blocked user into a happy one.

Nail it, and you’ll keep growing your skills and your career with us.

How to Apply

Our hiring process has three steps:

1. Intro video + Resume: Send us a Loom video (up to 5 minutes) introducing yourself. Tell us who you are, your support experience, and why you want this role. Applications without a Loom won't be reviewed.
2. Skills test: If we think you're a good fit, we'll send you a short practical test.
3. Interview: Candidates who do well on the test are invited to an interview with our team.

If you're excited to join a team that cares about customer happiness, teamwork, and growth, we'd love to hear from you!