Technical Support Engineer

Position Summary:

We are seeking a skilled Technical Support Engineer with good understanding of networks, expertise in routing, switching, LAN/WAN, VLAN, BGP, security, and system performance management, experience of ServiceNow, Salse Force, Jira JSM, Microsoft Platform, Slack, Nagios Monitoring tool etc possessing strong technical support and communication skills. Knowledge of wireless networking, 4G/5G networks will be added advantage.

Key Roles & Responsibilities:

• Ensure the availability and optimal performance of system and network services.
• Diagnosis and troubleshooting of Wireless network devices like Aps, Switches etc.
• Manage and monitor all installed systems and infrastructure to maintain the highest levels of availability and reliability.
• Continuously analyze platform behavior and provide recommendations for system and infrastructure improvements.
• Possess knowledge and experience in Routing and Switching, TCP/IP, PPP, Ethernet, Fast Ethernet, FTP, DHCP, OSPF, VLAN, VTP, BGP, EIGRP, ACL, VoIP, Firewall Configuration, LAN, and WAN.
• Demonstrate expertise in system configuration and troubleshooting.
• Proficient in managing IP addresses and ensuring timely resolution of tickets within established SLAs.
• Skilled in Active Directory, DHCP, DNS management, and troubleshooting associated issues.
• Provide technical support for 4G/5G LTE and wireless technologies.
• Develop and maintain comprehensive, up-to-date technical documentation.
• Create and oversee the implementation of new internal and external policies.
• Demonstrate the ability to lead and participate in technical sessions, coordinate multi-organizational projects, and manage technical implementation or troubleshooting discussions effectively.

Preferred Qualification:

• Certifications: CCNA / CCNP / CCIE (Will be added advantage)
• Basic knowledge of Networking / Servers / LAN / WAN / Wireless Networks
• Freshers / 1-2 years of relevant experience.
• Routing, Switching, Firewall, Networking, Security Monitoring, Internet, etc.
• Committed to 24×7 rotational shifts including nights and weekends.

Basic Qualifications:

• Education: BE/B.Tech, MCA, or a Master's degree.
• Experience: Freshers / 1-2 years of relevant experience.
• Skills: Excellent English verbal and written communication skills. Strong collaboration and teamwork skills.