Technical Services Geologist

About Mine Vision Systems & The Opportunity

Mine Vision Systems is building the Mine Intelligence Platform for underground mining — the data foundation that turns real-time operational data into safer, more predictable, more productive mines. FaceCapture, our flagship product, is already live and trusted by the world's top underground operators, including Agnico Eagle, Sibanye Stillwater, OceanaGold, South32, Hecla, and Coeur Mining — and we are now launching the Mine Intelligence Platform itself, extending that same face data into a full application layer across mine planning, geology, and reconciliation. Our customers see 7-figure operational impact within 12 months. 

We launched FaceCapture in 2023 and are now in rapid growth — this is a genuine ground-floor opportunity to build a sales career inside a company solving one of underground mining's most persistent problems, at the exact moment the industry is ready to solve it. Deal sizes are growing, accounts are global and multi-site, and compensation upside for top performers is real. MVS was built out of Carnegie Mellon's robotics research to solve real problems in mining that deliver true impact — the team is growing, talented, and deeply committed to what we're building. If you want to sell technology that makes mines safer and more productive, not another incremental SaaS feature, keep reading.

Essential Functions

• Work in a safe and professional manner, underground and at remote locations
• Provide training, technical support, and consulting services to customers, including:
  • Train customers who have a diverse set of technical and mining industry backgrounds
  • Ensure each customer experience is positive, productive, and value-driven
  • Assess, properly document, and resolve issues in a timely manner  
• Communicate confidently and effectively with customers, creating excitement for adoption and expanded use of MVS technologies
• Serve as the primary technical owner for customers and prospects in Africa and the surrounding region, ensuring continued engagement, satisfaction, and adoption
• Collaborate with the regional team to drive business development and industry awareness in Africa
• Identify expansion, upsell, and renewal opportunities within assigned accounts, partnering with Sales and Commercial teams to support account growth over time
• Gather customer feedback at mine sites and through remote touchpoints, translating insights into product, training, and go-to-market improvements
• Support Sales and GTM team by:
  • Helping build compelling business cases for new and existing customers
  • Supporting evaluations, pilots, and conversion initiatives
  • Reinforcing ROI and value realization post-deployment 
• Test and familiarize yourself with new product releases and features as required
• Contribute to the ongoing development and refinement of training materials, best practices, and customer enablement content
• Encourage a collaborative environment by building strong cross-functional relationships with Product, Engineering, and GTM teams
• Respond professionally and constructively to evolving priorities and ad-hoc requests
• Travel up to 50% domestically and internationally

Knowledge, Skills and Abilities

• 5+ years prior underground mining experience in Technical Services strongly preferred: e.g. in Geology, Geotech, Engineering, etc.
• Bachelor of Science in Geology, Engineering, or related discipline strongly preferred
• Confident, customer-focused approach with the ability to build long-term relationships
• Ability to balance technical delivery with account ownership and commercial awareness
• Self-starter who learns new technologies, products, and use cases quickly
• Demonstrates understanding of underground face mapping concepts
• Experience with underground mapping, modeling, and/or engineering software
• Strong communication skills across technical, operational, and commercial audiences 
• Ability to deal with multiple, competing demands and prioritize appropriately
• Comfortable presenting to small groups, site teams, and customer leadership
• Excellent written, verbal, and reading comprehension skills in English
• Location: Africa, ideally located in Johannesburg, South Africa

Physical requirements

• Frequent sitting, standing, typing, use of hands, travel on airplanes, and working in underground mines
• Valid driver's license and passport
• Occasional: bending, reaching, confined spaces, and lifting up to 30 kg

Benefits

• Competitive salary
• Generous PTO
• Fully remote position
• Small team that allows for immediate impact and showcasing of your talents
• Opportunity for hands-on work with cutting edge technology