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AI Summary
Location: São Paulo - Remote
Why You Should Join Fluke Reliability?
What You'll Do?
- Provide first-line technical support for Fluke Reliability software applications in Microsoft and web-based environments.
- Respond to customer inquiries through phone, email, chat, and virtual meetings.
- Troubleshoot technical and product-related issues and guide customers toward timely resolutions.
- Research, analyze, and document customer-reported issues with accuracy and attention to detail.
- Communicate technical information clearly and professionally to customers with varying levels of technical expertise.
- Collaborate with team members to deliver an outstanding customer experience.
- Manage multiple support requests while maintaining a high level of service and responsiveness.
- Develop expertise in Fluke Reliability products and contribute to continuous improvement of support processes and customer satisfaction.
What You Bring?
Required Qualifications
- Strong problem-solving and analytical skills.
- Mechanical aptitude and an interest in technology-related troubleshooting.
- Excellent verbal and written communication skills.
- Ability to explain technical concepts in a clear and customer-friendly manner.
- Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
- Self-motivated with the ability to work independently and collaboratively.
- Commitment to delivering exceptional customer service.
Preferred Qualifications
- Bachelor's degree or equivalent combination of education and relevant experience.
- Previous experience in customer support, technical support, help desk, or customer service roles.
- Familiarity with databases or database concepts.
- Experience working with software applications in a SaaS or technology environment.
What You'll Get?
- Remote work flexibility within Brazil.
- Comprehensive onboarding and product training.
- Opportunities for career growth and internal mobility across multiple business functions.
- Collaborative and supportive team environment.
- Exposure to industry-leading reliability and maintenance software solutions.
- Ongoing learning and professional development opportunities.
- The opportunity to make a direct impact on customer success and satisfaction.
Fortive Corporation Overview
Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
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