2nd Level Support & Software Tester (m/f/d)

Fixed term of one year.

Build the future of Audit Technology with us.

At Aunetic, we are on a mission to become one of Europe's most trusted software provider. We believe trust is built through the powerful combination of great technology and great people.

Our software helps organizations strengthen Audit, Compliance, Tax and Governance processes, close customer partnerships, and modern technology to create meaningful outcomes for our clients.

With over 20 years of experience, an international team of 100 professionals, and ambitious growth plans ahead, we are continuously expanding our governance software portfolio and market presence.

We are now looking for an entrepreneurial and commercially minded professional who wants to play a key role in shaping the growth of our Audit Software Solution in the DACH region. If you enjoy building, influencing, learning and taking ownership, we would love to meet you. Please note that this position is initially limited to a fixed term of one year.

Key Responsibilities

2nd Level Support

• Take ownership of technical support tickets escalated from 1st line via Jira Service Management.

• Reproduce, analyze, and resolve customer issues, including configuration, environment, and application questions.

• Classify incoming issues using our Error Classes (EC1–EC3) and prioritize them correctly.

• Provide clear workarounds and solutions, and communicate professionally with customers within our SLA response and resolution times.

• Escalate genuine code defects to 3rd level (development) with a clean, reproducible description, and verify the fix once delivered.

Software Testing & Quality Assurance

• Test and re-test bug fixes and patches before they are released to customers.

• Build and maintain reproducible test cases for reported issues.

Your Profile

• Experience in technical software support (2nd level/application support), software testing, or QA.

• Strong analytical and troubleshooting skills with the ability to identify root causes of complex software issues.

• Confident working with complex enterprise web applications.

• Structured, reliable, and quality-focused work approach with strong documentation discipline.

• Fluent German and good English communication skills, both written and spoken.

• Experience with Jira Service Management or similar ticketing systems is an advantage.

• Basic understanding of authentication technologies (SAML, LDAP, OpenID Connect), databases, and web server environments.

• Self-driven and accountable, taking ownership from ticket creation to resolution.

• Strong communication skills with the ability to bridge the gap between customers and development teams.

• Calm, organized, and effective in managing multiple priorities in a fast-paced environment.

What you can expect

Strong team

Join a collaborative, international team that genuinely supports each other. We challenge ideas, not people, and believe the best results come from working together across functions, countries and perspectives.

Freedom & trust

We hire experts and trust them to do their best work. Enjoy a high degree of autonomy, flexible working arrangements and the freedom to shape your approach, priorities and impact.

Grow through challenges

This is not a maintenance role. You will help build and scale a strategic growth area for Aunetic, working closely with senior stakeholders and gaining exposure to commercial, marketing and go-to-market topics across the business. We support your growth through coaching, training, knowledge sharing and continuous learning opportunities.

Create meaningful impact

You will have the opportunity to directly influence how our Audit Software Solution is positioned, marketed and expanded in the DACH market. Your ideas, decisions and initiatives will have visible and measurable business impact.

Flexible by design

Work remotely, from one of our offices, or take advantage of our WorkFlex opportunities. We measure success by outcomes, not presence. When we do come together, we intentionally use that time to collaborate, learn from one another, and move things forward as a team.

Sustainable performance

We believe high performance and well-being go hand in hand. That is why we offer flexible working hours, 30+ days of annual leave and a culture that values sustainable success.

Benefits that matter

From gym memberships, bike leasing and employee discounts to team events and development opportunities, we continuously invest in benefits that add real value to our people.

Ready to build with us?

We would love to hear from you. Send us your CV and a few lines on why this role is the right fit for you - we look forward to meeting you.