Technical BA/PO + CRM 365

Looking for an Integration-focused BA who can understand business processes across multiple systems, define integration requirements. This role bridges business teams and technical teams without requiring core hands-on engineering or cloud expertise.

Required Skills & Qualifications

· 7+ years as a Business Analyst in an Agile environment.

· Hands-on experience with Azure DevOps for user story management (Not Technical Handson as in for Dev).

· Fair understanding of CRM platforms (Dynamics 365, Salesforce, SAP or similar).

· Knowledge of Agile/Scrum methodologies.

· Experience/Knowledge with Azure Integration Services, APIs, event-driven architecture.

· Excellent skills in writing complex user stories with clear acceptance criteria.

· Strong analytical, communication, and cross-functional collaboration abilities

· Experience/Knowledge with API-based integrations, middleware, and data mapping is Preferred

· Knowledge of Data models, workflow automation, and system governance. Preferred

· Exposure to Sales, service, or marketing domains and business processes

Team notes - need proactiveness, communication, and ownership, particularly around making sure the team has visibility into his work and any issues affecting delivery. Need someone to identify what needs to be done rather than relying heavily on direction or follow-up. When there are questions, dependencies, or obstacles, those should be surfaced promptly so they do not become delivery risks later.