Team Lead, Client Success Manager Enterprise (Internal Only)

Your job

In this role, you’ll model enterprise-grade client engagement, setting the bar for service quality, communication, and measurable outcomes. You’ll facilitate proactive executive conversations and deliver data-driven recommendations that create long-term value. You’ll guide team execution against key metrics, drive adoption of business changes, and share actionable insights with leadership to improve strategy and performance.

You’ll partner with Sales on strategic account planning, join client meetings, and ensure seamless coverage when needed. Bringing deep product and process expertise, you’ll uphold rigorous documentation standards, SLA adherence, and disciplined follow-through. You’ll co-lead weekly team meetings, alternate 1:1s, provide ad-hoc coaching, prepare teams for high-impact client visits, and promote AI best practices that increase productivity and impact.

Who you are

• Develop the team’s strategic enterprise excellence: industry acumen, C‑suite fluency, discovery discipline, and trend identification.
• Coach and deliver constructive feedback; contribute inputs to performance reviews and align on goals, activities, and training.
• Act as the first point of escalation and operate with a solutions-oriented approach.
• Partner cross-functionally (Sales, Product, Technical, Consulting) to accelerate value and resolve complex challenges.
• Hold the team accountable for leveraging partner programs and internal consulting resources for eligible case types.
• Promote knowledge sharing across segments/markets; provide coverage and assist leadership when managers are unavailable.
• Participate in recruitment and onboarding; interview candidates, provide clear feedback, and support ramp plans.

Who we are

• Requires a minimum of 7 years of related experience; or a minimum of 5 years with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience.
• Relevant Experience: May include B2B, Tech, Account Management, Recruitment/Staffing, HR Tech, Ad/Media Agency, B2B or B2C relationship management, customer success, or servicing internal/external customers.
• Performance Excellence: Regularly meets or exceeds Client Success KPIs and productivity metrics; sets the pace for the broader team.
• Team Guidance: Helps direct team efforts toward goals and initiatives through guidance and example.
• Escalation Management: Oversees standard client escalations independently without manager assistance.
• Client Relationship Management: Demonstrates relationship management and churn prevention skills, with the ability to engage clients on new products and features.
• Strategic Initiative & Growth Mindset: Identifies pain points, initiates scalable solutions, and shows interest and initiative toward pursuing people management as a future career path.

Our mission

As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

(*Comscore, Total Visits, March 2026)

Salary Range Disclaimer

The salary range for this role reflects the minimum and maximum compensation for the role. Offers are typically made between the range minimum and the range midpoint. Actual compensation will be determined based on job-related skills, experience, and expertise, as evaluated during the interview process. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits. Compensation may also vary based on where a role is performed, as work locations are grouped into geographic pay tiers to reflect cost of labor differences in different geographic markets. Candidates can view geographic pay tiers by location on our career site (https://www.indeed.com/careers/paytiers), and recruiters can confirm how location is considered for a specific role.

Salary Range Transparency

Tier 2 - Australia 103,000 - 155,000 AUD per year

EEO and Accommodations

Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

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Inclusion & Belonging 

Inclusion and belonging are fundamental to our hiring practices and company culture, forming an integral part of our vision for a better world of work. At Indeed, we’re committed to the wellbeing of our employees and on a mission to make this the best place to work and thrive. We believe that fostering a diverse and inclusive environment where every employee feels respected and accepted benefits everyone, fueling innovation and creativity.

We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment.

Those with military experience are encouraged to apply. Equivalent expertise demonstrated through a combination of work experience, training, military experience, or education is welcome.

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Agency Disclaimer

Indeed does not pay placement fees for unsolicited resumes or referrals from non-candidates, including search firms, staffing agencies, professional recruiters, fee-based referral services, and recruiting agencies (each individually, an "Agency"), subject to local laws. An Agency seeking a placement fee must obtain advance written approval from Indeed's internal Talent Acquisition team and execute a fee agreeme

nt with Indeed for each job opening before making a referral or submitting a resume for that opening.

Reference ID: 47943