Support Analyst I (PH - Remote)
Please mention DailyRemote when applying
AI Summary
The role involves filtering help desk calls and providing exceptional customer service through live chat, email, and telephone. Responsibilities include troubleshooting end-user issues, managing support tickets, and performing post-resolution follow-ups.
Employment: Remote Contractor
Company Base: US
Hours of Work: GY, 40hrs/week
Location: PH - Permanent WFH
Workstation: Equipment Provided
Benefits:
- 13th Month Pay
- Competitive Salary (USD Based)
- Permanent WFH
- Professional Growth and Training
- Supportive Work Environment
GENERAL DESCRIPTION:
Filters Help Desk calls and provide exceptional customer service, basic support and troubleshooting.
RESPONSIBILITIES AND DUTIES:
- Live Chat Support
- Answers support tickets
- Field incoming help requests from end users via both telephone, email and work orders in a courteous manner.
- Provide remote support to end-users
- Follow all company policies and best practices such as accurate time tracking.
- Perform related duties consistent with the scope and intent of the position.
- Perform post-resolution follow-ups to help requests.
SPECIFIC SKILLS:
- Microsoft Office 365 Administration
- Microsoft Active Directory Administration
- Microsoft Windows 7 and Windows 10 troubleshooting
- Apple iOS setup, navigation, configuration, troubleshooting.
- Google Android setup, navigation, configuration, troubleshooting.
SOFT SKILLS:
- Able to articulate clearly in English in both written and verbal communication.
- A technical, logical thought process
- Problem-solving skills
- An ability to stick to strict deadlines
- An ability to prioritize and delegate
- A keen eye for detail
Certifications (Optional):
- Microsoft Office 365
- Microsoft Active Directory
Good to have: Experience with the US IT industry or US client support
Automatically Apply to the Best Remote Jobs
Stop the endless job search. Our AI finds and applies to the best jobs for you.
