The NOC Engineer is responsible for resolving system alerts and outages via tickets, email, and phone. They will also participate in service desk projects, handle client software/network upgrades, and manage help desk escalations.
Provide cloud engineering services and technical solutions to clients in Massachusetts and across the United States. Deploy, configure, and troubleshoot AWS services while maintaining high standards of customer service.
Provide Tier 1 technical support for desktop hardware, software, and peripheral issues to ensure efficient problem resolution. Manage client IT systems according to SLAs and maintain accurate documentation within the ticketing system.
Provide high-quality cloud engineering services and technical solutions to clients in Massachusetts and across the United States. The role involves deploying, configuring, and troubleshooting AWS infrastructure and virtualization technologies.
Oversee the end-to-end invoicing process to ensure accurate billing, payment collection, and application. Collaborate cross-functionally to resolve billing discrepancies and improve invoicing processes for clients and stakeholders.
