Guide prospective students through the complete enrollment process for specialized trade programs while providing detailed program information and funding source guidance. Conduct outbound calls for enrollment conversion and support career placement initiatives.
This is a remote position.
Work Schedule:
Monday to Friday and Every Other Weekend Sat
One shift is 0900 to 1800 and the other shift is 1000 to 1900
Client Timezone: Denton Texas
You'll play a pivotal role in changing students' lives by guiding them from initial inquiry to successful enrollment in life-changing trade programs. Working with an experienced team lead and established processes, you'll help prospective students navigate their educational journey while building your own career in a supportive, growth-focused environment. This is your chance to make a meaningful impact while developing expertise in enrollment, sales, and student success.
Responsibilities:
Guide prospective students through complete enrollment process for nine specialized trade programs
Handle incoming calls via RingCentral phone system and navigate phone tree efficiently
Provide detailed program information and funding source guidance using proven scripts
Conduct outbound calls to qualified leads for enrollment conversion and lead generation
Support career placement initiatives and provide guidance on post-graduation opportunities
Maintain accurate student records in CRM system with sensitive information handling
Collaborate with experienced Philippine team lead for ongoing mentorship and support
Participate in cross-training opportunities to expand role responsibilities over time
Deliver daily progress reports and maintain regular communication with management team
Convert leads into enrolled students through consultative selling approach
Requirements
3+ years of customer service, sales, or enrollment experience
Strong communication skills with ability to follow scripts while maintaining natural conversation flow
Experience handling sensitive information and understanding of data privacy requirements
Ability to work independently while accepting supervision and feedback from team lead
Flexibility to work staggered shifts including early morning or evening hours
Willingness to work weekend shifts with flexible weekday scheduling options
Bonus if you have HIPAA training or certification
It helps if you have CRM system experience, especially with phone systems
Bonus if you have RingCentral or similar phone system experience
Why Join This Team?:
Remote work with flexible scheduling options and weekend rotation choices
Mentorship from experienced team lead with proven track record
Clear growth path with cross-training opportunities and role expansion potential
Meaningful work helping students access life-changing educational opportunities
Established processes and scripts to set you up for success
Supportive team environment with regular feedback and development focus
“I was the first applicant for a remote marketing position that got listed on the company website the same day I applied. Had an interview within 48 hours!”