This is a remote position.
Work Schedule:
- Monday to Friday and Every Other Weekend Sat
- One shift is 0900 to 1800 and the other shift is 1000 to 1900
- Client Timezone: Denton Texas
You'll play a pivotal role in changing students' lives by guiding them from initial inquiry to successful enrollment in life-changing trade programs. Working with an experienced team lead and established processes, you'll help prospective students navigate their educational journey while building your own career in a supportive, growth-focused environment. This is your chance to make a meaningful impact while developing expertise in enrollment, sales, and student success.
Responsibilities:
- Guide prospective students through complete enrollment process for nine specialized trade programs
- Handle incoming calls via RingCentral phone system and navigate phone tree efficiently
- Provide detailed program information and funding source guidance using proven scripts
- Conduct outbound calls to qualified leads for enrollment conversion and lead generation
- Support career placement initiatives and provide guidance on post-graduation opportunities
- Maintain accurate student records in CRM system with sensitive information handling
- Collaborate with experienced Philippine team lead for ongoing mentorship and support
- Participate in cross-training opportunities to expand role responsibilities over time
- Deliver daily progress reports and maintain regular communication with management team
- Convert leads into enrolled students through consultative selling approach
Requirements
- 3+ years of customer service, sales, or enrollment experience
- Strong communication skills with ability to follow scripts while maintaining natural conversation flow
- Experience handling sensitive information and understanding of data privacy requirements
- Ability to work independently while accepting supervision and feedback from team lead
- Flexibility to work staggered shifts including early morning or evening hours
- Willingness to work weekend shifts with flexible weekday scheduling options
- Bonus if you have HIPAA training or certification
- It helps if you have CRM system experience, especially with phone systems
- Bonus if you have RingCentral or similar phone system experience
Why Join This Team?:
- Remote work with flexible scheduling options and weekend rotation choices
- Mentorship from experienced team lead with proven track record
- Clear growth path with cross-training opportunities and role expansion potential
- Meaningful work helping students access life-changing educational opportunities
- Established processes and scripts to set you up for success
- Supportive team environment with regular feedback and development focus
Independent Contractor Perks
- HMO Coverage for eligible locations
- Permanent work-from-home
- Immediate hiring
ZR_28599_JOB