Strategic Technology Manager, HCI

Job Details: Position Type: Full Time, Salary Range: Undisclosed, BetterHealth A Planned Parenthood Partnership  Strategic Technology Manager, Hybrid Care Initiative Job Description    Job Title: Strategic Technology Manager, Hybrid Care Initiative  Location:  Remote  Department:  Epic Operations  Reports To: Program Director, Hybrid Care Initiative and VP, Operations and Service Delivery (approximately 60% HCI and 40% BetterHealth)  Employment Type: Full-time, Exempt   Travel Required: Periodic Domestic Travel – 15%  Salary Range: $88,000-$96,500   Summary  The Strategic Technology Manager provides day-to-day program management and strategic planning support for the Hybrid Care Initiative. Reporting to the Program Director, this role is responsible for creating and maintaining the integrated workplan, coordinating across stakeholders, departments and workstreams, to drive the development of a new solution that removes barriers to patient care. The role will track risks, dependencies, and decisions, as well as prepare materials for C-suite Advisory Committee members. They will also serve as the day-to-day coordination point with external consulting and other advisory partners.  While the Program Director sets strategic direction and priorities; the Strategic Technology Manager translates that vision into a well-organized, tracked, and documented program of work. The initiative’s scope and structure will evolve over the engagement, so the Strategic Technology Manager should be comfortable operating with ambiguity while bringing structure, organization, and reliable follow-through to the work.  Scope of Engagement  The Strategic Technology Manager will provide project management support to the Hybrid Care Initiative on behalf of the Program Director. The specific scope of services, deliverables, and success measures will be documented in the 90-day objectives and reviewed periodically with the Program Director. The engagement includes:  Maintaining the integrated program workplan, risk and dependency tracking, and decision log  Preparing agendas, materials, and follow-up documentation for Advisory Committee meetings, under the Program Director’s direction  Day-to-day coordination with external consulting and advisory partners, including deliverable and timeline tracking  Coordination and communication across workstreams and Company stakeholders, as directed by the Program Director  As the program moves from scoping to deliverables, this role will also work closely with the Epic Operations team to align objectives in support of this initiative.   Initial Priorities  During the first phase of the engagement, the Strategic Technology Manager will work with the Program Director to stand up the operational foundations of the Hybrid Care Initiative. Initial priorities are expected to include:  Complete a needs assessment and prepare initial scope in partnership with the Program Director and Initiative Stakeholders  Establishing an integrated program workplan, risk and dependency tracking, and a decision log covering all active workstreams  Supporting the Program Director in preparing materials that frame upcoming decision points for the Advisory Committee  Coordinating with workstream leads on feasibility analyses, affiliate engagement and communications, and platform and care model design activities, and flagging gaps or open questions to the Program Director  Tracking action items and deliverables from external partners against agreed scope  Additional Partnership with Epic Operations  Active review of current roadmap and coordination of activities among application managers  Assist with resource forecasting and risk assessment  Active engagement with project teams as needed to support and review project plans   Essential Functions  Program Management & Coordination  Maintain an integrated, program-wide workplan and update it as priorities and scope shift  Track risks, dependencies, and issues; ensure they are addressed by the appropriate owner or escalated to the Program Director with clear framing  Maintain program documentation, including decisions, decision criteria, open questions, and required follow-up  Translate the Program Director’s direction into clear actions and track progress through completion  Establish and maintain operating routines and follow-through across workstreams and partners  Meeting & Materials Support  Prepare agendas, pre-reads, and decision-ready materials for Advisory Committee meetings, under the Program Director’s guidance  Document decisions and follow-up items from Advisory Committee meetings  Compile supporting evidence and data for decision points as directed by the Program Director  Workstream & External Partner Coordination  Coordinate day-to-day work across delivery workstreams so inputs, decisions, and deliverables come together in the right sequence  Serve as the day-to-day operational contact for external consulting and advisory partners, tracking deliverables and timelines  Monitor whether key economic, technical, clinical, operational, legal, regulatory, and affiliate questions are being addressed, and flag gaps or inconsistencies to the Program Director  Facilitate resolution of cross-team logistical issues and ensure clear handoffs between internal teams and external partners  Stakeholder Communications Support  Support coordination among the Program Director, affiliate leaders, Company stakeholders, delivery teams, and external partners  Help identify and coordinate topical experts from across the federation as needed  Draft program status and progress communications for the Program Director’s review  Maintain accurate stakeholder and contact tracking across the federation  Competencies  Education and/or Experience  4–6 years of project or program coordination experience, ideally in healthcare, digital health, or a related field  Experience supporting complex, multi-workstream programs, including risk and dependency tracking, meeting facilitation, and documentation  Experience coordinating with external vendors or consultants  Experience in reproductive and sexual health, community health, or mission-driven healthcare organizations a plus  Experience facilitating communications between business leaders and technology experts   Bachelor’s degree required; PMP or similar project management certification a plus  Skills  Strong organizational skills and excellent attention to detail  Ability to synthesize information into clear, well-organized materials  Comfortable operating with ambiguity while bringing structure to the work  Strong written and verbal communication skills  Proactive, self-directed, and reliable in following through on commitments  Deep commitment to Company’s mission, values, and the communities it serves    Duties and responsibilities may be added, deleted, or changed at any time at management's discretion, formally or informally, either verbally or in writing.  Qualifications: