Strategic Account Manager

About Flowspace:

Flowspace powers independent fulfillment, revolutionizing the way brands approach their supply chain. Our mission is to arm merchants with invaluable data, actionable insights, and seamless automation that transforms their supply chain into a strategic asset.

At Flowspace, we lead the industry with our award-winning, top-tier fulfillment solutions. Powered by cutting-edge software that offers unparalleled visibility and strategic insights, the Flowspace platform has been tailored for the tech-savvy modern brands and retailers of today. Our innovative approach redefines fulfillment excellence, setting new standards in the ever-evolving tech landscape.

Join us as we shape the future of ecommerce and retail fulfillment. Backed by renowned investors such as Canvas Ventures, Moment Ventures, BuildGroup, Y Combinator, and esteemed angels, Flowspace is at the forefront of empowering brands in the dynamic $1 trillion ecommerce market to exceed customer expectations with seamless post-purchase experiences.

Summary:

The Strategic Account Manager is the owner of the client relationship and the ultimate driver of account retention for Enterprise Accounts. This role is responsible for building deep, multi-threaded partnerships with key merchant stakeholders, driving adoption of Flowspace’s solutions, and delivering exceptional service that turns customers into brand advocates.

What you'll do:

• Day To Day:
  • Act as the front-facing lead, managing all merchant communications and ensuring they’re professional, proactive, and polished.
  • Ensure timely communication, responsiveness, and thoughtfulness in every customer interaction.
  • Work closely with Operations, Product, Engineering, and Support teams to resolve issues quickly and strategically.
  • Represent the merchant’s voice internally, advocating for timelines, escalations, and feature requests when needed.
• Week to Week:
  • Drive weekly or bi-weekly syncs, being fully prepared to speak to account-specific metrics, open items, and business goals
• Month to Month:
  • Develop QBR decks using the company template, tailored to merchant context and strategic objectives.
  • Identify upsell and growth opportunities, and partner with internal leadership and Executive Sponsors to act on them.
• As Needed:
  • Quarterback and project manage onboarding and launch for new merchants.
  • Educate merchants on Flowspace’s platform, tools, and new product offerings to drive adoption and value realization.

Who We’re Looking For: 

• 5+ years proven experience in a former / current account management role
• Industry experience (logistics, warehousing, or ecommerce)
• Solid skills with software products, i.e. a WMS, Salesforce, GSuite
• Strong written and verbal communication skills
• Ability to work across teams, in a fast-paced but collaborative environment

Bonus Points:

• Bachelor's Degree or equivalent work experience
• Masters/Graduate degree
• Experience in a startup environment

Other Helpful Things To Know:

• 15-20% travel as needed for employee team gatherings, conferences and in person customer meetings
• Must be able to successfully manage a variety of virtual technology tools, to communicate and work in a remote environment (i.e. GSuite, Slack, Zoom, Miro)

Join our team!

• Meaningful equity in a venture backed start-up. Everyone gets stock options!
• Competitive Salary
• Top of the line medical, vision, dental, and life insurance
• Flexible time off, plus a separate banks for sick time
• Paid parental leave
• Mental Health / Wellness benefits + discounts for certain programs
• Work From Home stipend, towards your home office
• 401K with matching
• A clear success path within the company. We want you to grow and lead with us!

At Flowspace, we know that the more inclusive we are, the better our work will be, and we strive to hire and retain talent that represents a variety of backgrounds, perspectives, and skill sets.

We are committed to equal opportunity employment and we take pride in encouraging diversity, equity, and inclusion across all of our teams, without regard to race, color, religion (including religious dress and religious grooming practices), sex, gender (including gender identity and gender expression), national origin, age, physical and mental disability, medical condition (including pregnancy, childbirth, breastfeeding and related medical conditions), genetic predisposition or carrier status, marital, parental or registered domestic partnership status, sexual orientation, transgender status, military or veteran status, or any other characteristic protected by applicable law.

Please note: We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless otherwise directed or approved by our HR, Recruiting Department. Please do not forward resumes to our hiring managers or offices. Flowspace is not responsible for any fees related to unsolicited resumes/applications, that have not first been approved.

Disclaimer

The above job description is meant to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.