Strategic Account Manager

Fullpath is a growing tech company in the automotive space with hubs across the US and Israel. Our mission is to constantly disrupt the industry by creating new, groundbreaking technologies to help dealers build stronger, more resilient businesses. Our work happens in the fast lane as we work to bring AI-powered, data-driven solutions to a quickly evolving industry.

Our team at Fullpath is made up of curious and creative individuals who are always looking to achieve the impossible. We are bold, collaborative, and goal driven, and, at our core, we believe every voice has value and can impact our bottom line.

If you are a creative, solutions-oriented individual who is ready to put your career in drive, Fullpath is the place for you!

We are looking for a skilled Enterprise Customer Success Manager to join our team and make a significant impact on our CS department and the company's success! As an Enterprise Customer Success Manager, you will have the opportunity to build meaningful relationships with our clients, play a crucial role in achieving our business goals, and work in a data-driven environment. You will collaborate with a compassionate and diverse CS team to ensure our clients receive exceptional service and achieve their desired outcomes.

This is a remote position and reports to the Senior Director of Enterprise Customer Success. Preference is given to candidates who can be hybrid in Burlington, VT / Detroit, MI / Teaneck, NJ.

What you will be responsible for

• Build and maintain executive-level relationships with key stakeholders, in a personal book of business, ensuring client satisfaction, fostering long-term partnerships, and building revenue from the existing customer portfolio.
• Develop and execute strategic account plans in collaboration with Customer Success Managers (CSMs) to drive adoption, optimize product use, and meet client goals.
• Manage escalations, troubleshoot complex challenges, and provide strategic solutions to enhance client retention and satisfaction.
• May manage a small group of CSM, providing training, resources, and support for professional development and success.
• Coordinate and oversee professional services projects, aligning with strategic account goals and ensuring timely delivery.
• Represent the CSM team in internal and client-facing meetings, contributing to process improvements and cross-functional initiatives.
• Leverage market insights to inform product development and identify growth opportunities.
• Monitor and analyze account performance metrics, mitigating risks and uncovering opportunities for expansion.

Requirements

• 5+ years of experience in Customer Success, Sales, or Account Management in a B2B SaaS or automotive tech industry.
• Must hold current certifications in the following Google platforms, or successfully obtain them within the first 30 days of employment: Google Ads (Display), Google Ads (Search), Google Analytics (GA4), and PMAX.
• Proven track record in customer retention, relationship building, and strategic planning.
• Strong leadership skills with experience mentoring teams and supporting professional growth.
• Exceptional communication and presentation abilities, comfortable working with C-suite stakeholders.
• Proficient in Salesforce, Gsuite, Slack, and data-driven decision-making tools.
• Ability to manage multiple priorities in a fast-paced environment, demonstrating adaptability and proactive problem-solving.
• Ability to travel up to 25% of the time in the U.S. Valid driver’s license; ability to travel to travel domestically by plane
• Legal authorization to work in the United States without the need for employer sponsorship now or in the future.
• Ability to sit for extended periods and perform extensive computer work, both of which are key aspects of this role.
• Ability to perform job duties from a home office, when applicable, utilizing necessary technology and maintaining productivity.
• Regular, reliable attendance and punctuality are essential functions of the job to ensure consistent workflow and communication.

The top candidate will also have

Why you should join us

At Fullpath, we’re not just building groundbreaking AI—we’re redefining the dealership experience. As part of our team, you’ll have the opportunity to make a real impact while working alongside passionate, forward-thinking individuals who love what they do.

• Competitive compensation & comprehensive benefits—because your well-being matters
• Flexible, family-friendly environment that supports work-life balance
• Global team of innovators, collaborators, and go-getters who challenge and uplift one another
• Cutting-edge AI technology that delivers real value and solves complex challenges for our customers
• Fast-paced startup culture with endless opportunities for learning, growth, and ownership
• A culture built on feedback, initiative, and mutual success, where your voice is heard and your potential is nurtured

Join us in shaping the future of automotive retail—we’re just getting started.

Annual base starting salary: $100-$110k depending on experience and other qualifications of the successful candidate. On target earnings (base + variable) up to $152,000. Fullpath is open to offering a higher base salary for candidates who exceed the qualifications listed in the job description.

Benefits Options: Medical, Dental, Vision, Disability, Life/AD&D, EAP, 15 vacation days per year to start, 80 hours of sick leave, 12 paid holidays, paid parental leave, & 401k. 

In the meantime, you can get to know us a little better by checking out @lifeatfullpath on Instagram and Facebook.