Strategic Account Director

ConnectureDRX is looking for self-motivated, proactive, results-oriented candidates who want to excel and learn in an open, professional, and team-oriented environment.

You will have the opportunity to directly impact revenue retention and revenue growth. You will be responsible for managing a territory of ConnectureDRX's Health Plan accounts and will have quota responsibilities for both revenue retention and growth.

This position requires solid experience and understanding of Health Plans, software sales, sales operations, contract negotiations, and people management in support of the account.

Salary: 135K

• Provides strategic leadership and represents the business unit as the voice for account management both internally and externally (includes customer-facing communication).

• Develop and implement strategic territory business plans to meet or exceed territory goals.

• Produce and manage account development plans and opportunity analyses

• Ensure full utilization of ConnectureDRX solutions during initial ramp up of new accounts

Knowledge, Skills and Abilities:

• Excellent people skills and ability to build relationships with customers

• Excellent written and verbal communication and presentation skills

• Ability to think on their feet and make actionable and sound decisions with incomplete information

• Strong decision-making, analytical and organizational skills

• Ability to guide development and execution of strategic and tactical business plans

• Ability to influence internally without direct authority

• Ability to quickly learn and understand ConnectureDRX solution suite and articulate our value proposition

• Identify and build strategic relationships with operational and executive staff within accounts to ensure the highest levels of efficient interaction

• Call, visit and coordinate regular meetings with the accounts to review account status, solution utilization, product enhancements, and product expansion opportunities. e.g. Account governance meetings, Quarterly Business Reviews, Annual strategic planning, etc.

• Ensure exceptional customer retention and overall satisfaction with ConnectureDRX solutions

• Collaborate with ConnecutreDRX Product Management, Customer Service Management, and other operational teams in support of accounts

• Identify upsell opportunities with responsibility to present, coordinate demonstration, propose pricing, and close

• Identify service and utilization trends within the Health Plan, then develop and execute an action plan to address the issues.

• Respond to service escalations in a timely manner and ensure escalations are brought to full resolution.

• Any other duties as applicable to the position.

What we are looking for:

• 3 -5 years of related experience working with customers in the Health Plan account space.

• Healthcare technology and Health Plan experience required

• Project or Program management experience

• Bachelor’s Degree

• Excellent people skills and ability to build relationships with customers

• Excellent written and verbal communication and presentation skills

• Strong decision-making, analytical and organizational skills

• Ability to guide the development and execution of strategic and tactical business plans

• Ability to influence internally without direct authority

• Ability to quickly learn and understand ConnectureDRX solution suite and articulate our value proposition

What we offer:

• 3 weeks' vacation and 5 personal days
• Comprehensive Medical, Dental and Vision coverage from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards
• Flexible work options (and some pretty cool offices!)
• And more!

About Connecture:

ConnectureDRX, a leader in Medicare enrollment and drug transparency technology for over 25 years, offers innovative solutions that simplify the complexities of Medicare for health plans, agents, and consumers. The company emphasizes employee growth and excellence, recognizing team members quarterly through peer-nominated Employee Spotlight Awards. With a leadership team experienced in Medicare, healthcare IT, law, finance, strategy, sales, marketing, and compliance, ConnectureDRX fosters a collaborative and dynamic work environment. As part of Harris Healthcare, ConnectureDRX provides employees with opportunities for professional development and advancement within a supportive and innovative organization.

About Harris:

Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. (“CSI”, symbol CSU on the TSX), Harris has become the cornerstone for CSI’s investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment – both in the people and products that we offer and making investments in acquiring new businesses.

 

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