Sr. Staff Design Program Manager, Core Business Workflows

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

Team & Role: 
At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. 
 
We are Experience advocates who are responsible for leading the successful execution and delivery of flexible and holistic programs and processes to enable delightful product experiences. We are creative problem solvers and team leaders by nature, dedicated to building impactful relationships, improving team cohesion and creating efficiencies in the research, design, and product content processes.  
 
Employee Experience owns the future of how work gets done for millions of people, across thousands of companies — one entry point, instead of a dozen disconnected systems scattered across HR, IT, Finance, and every other business unit. That front door is powered by agentic experiences and specialized assistants underneath: purpose-built agents and connectors that reach into BU systems and complete work, not just answer questions about it. 

Learn more about our team here: https://www.linkedin.com/company/servicenow/life/userexperience/  

What you get to do in this role: 

• Serve as a strategic partner to the Design VP and their leadership team, driving team communications, operating cadences, and actionable plans that improve alignment, execution, and organizational effectiveness. 

• Drive executive-level planning and organizational alignment by identifying risks, surfacing opportunities, shaping narratives, and enabling informed decision-making across design and cross-functional leadership teams. 

• Lead organizational initiatives that improve clarity, alignment, and effectiveness across teams, ensuring the design organization can scale successfully through growth, transformation, and changing business priorities. 

• Lead cross-functional product development programs from strategy through delivery, applying a strong understanding of the product development lifecycle while advocating for Design and UX priorities, quality, and impact. 

• Operates with a high-degree of autonomy, seeks to address long-standing organizational opportunities, and effects change within our Experience Team and our cross-functional partner orgs. To address organizational opportunities, you’ll define an end-to-end plan, engage with executive stakeholders, drive root cause analysis, implement solutions and monitor effectiveness.  

• You’ll implement scalable processes or solutions to effectively plan and manage multiple UX projects to meet our objectives. 

• Contribute to the development of the program management function. Share back successful practices, frameworks, tools, and lessons learned that have worked in your Program. 

• Identify connections and reconcile possible collisions between different product offerings, features, and platforms. 

• Ensure transparency, alignment and clear communication of program status and overall resourcing across the portfolio to key product development stakeholders. 

Qualifications

Preferred Qualifications:  

• 10+ years of project/program management experience in mid/large size companies, ideally on a product design or experience team. 

• Leads challenging, innovative and productive conversations to solve critical challenges in both strategic and tactical circumstances. 

• Models change agent behavior by coaching others to solicit buy-in, promote and communicate new scalable solutions to improve execution processes across our organization and beyond. 

• Educates cross-functional peers about their discipline and advocates for its value. 

• Actively shares knowledge and expertise with others to ensure diversity and inclusion with the goal of elevating colleagues, teams, and community of practice. 

Basic Qualifications:

• BA/BS degree or higher in Business Management, Computer Information Systems (CIS), Management Information Systems (MIS), Operations and Information Management (OIM) or other equivalent combination of education and experience. 

• Experience working on and managing large projects or programs with cross-functional teams. 

• Deliver solutions and strategies while mitigating or removing obstacles. 

• Experience utilizing software to keep projects organized, track metrics, and report on progress. 

For positions in this location, we offer a base pay of $171,900 - $300,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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