Sr Sales Development Representative

About MoEngage:

MoEngage is an Agentic customer engagement platform trusted by 1,350+ global brands, including Coca-Cola, Flipkart, Starbucks, Citibank, Domino’s, T-Mobile, and OYO. We power personalized experiences for 2+ billion users monthly across 60+ countries, tracking over 1 trillion data points and delivering 100B+ messages per month. Founded in 2014 to solve repetitive customer engagement challenges, we've evolved into a full-stack solution that unifies data, AI, and engagement across 16+ channels. 

At the core of our platform is Merlin AI - our purpose-built Agentic AI for marketing teams. Merlin enables marketers with a suite of specialized native and custom agents to build segments, campaigns, discover insights and automate marketing workflows. With our recent acquisition of Aampe, brands can now create a decisioning agent per user to bring true 1:1 personalization at scale for over 1B+ monthly active users. 

For over a decade, MoEngage has helped brands in 60+ countries create standout digital experiences for more than a billion customers every month. Backed by leading investors including Goldman Sachs Asset Management, B Capital, Steadview Capital, ChrysCapital, Multiples, Eight Roads, F-Prime, and Matrix Partners, we’ve grown to 800+ employees across 15 global offices, recently closing a $280M Series F round.

We’re also proud to be recognized as a 2026 Gartner® Magic Quadrant™ Visionary for Personalization Engines, a Strong Performer in The Forrester Wave™ for Cross-Channel Marketing Hubs, and the only vendor named a Customers’ Choice in the 2026 Gartner® Peer Insights™ Voice of the Customer for Email Marketing.

Roles & Responsibilities:

• Drive the creation of sales-qualified opportunities and maintain a robust pipeline through strategic outbound and inbound prospecting.

• Conduct in-depth account mapping and source leads that align precisely with our target customer personas.

• Leverage modern AI solutions to enhance prospect research and deliver tailored messaging.

• Initiate new business partnerships utilizing diverse channels including phone, email, and social media to showcase MoEngage solutions.

• Identify and articulate how MoEngage can effectively address prospect challenges regarding user engagement and retention.

• Engage with key stakeholders to evaluate purchase authority, budget availability, and implementation timelines.

• Nurture prospect relationships through consistent, high-quality communication to guide opportunities through the sales funnel.

• Partner with Marketing to qualify inbound interest and ensure seamless handoffs to the Sales team.

• Work in tandem with Account Executives to execute in-territory mapping and prioritize key accounts.

• Collaborate with the Sales Development Manager to hit weekly, monthly, and quarterly pipeline targets and KPIs.

• Maintain meticulous records in the CRM, ensuring data accuracy for all prospective client interactions and dashboards.

• Contribute to organizational growth by sharing and adopting industry-leading best practices.

• This role is directly accountable for driving business and revenue growth across various organizational sectors.

Requirements:

• Proven track record with 2-3 years of pertinent experience.
• Prior background as an SDR within a SaaS environment
• Hold any bachelor's level degree
• Proficiency with CRM platforms, sales enablement tools, prospecting software, and web-conferencing technology
• Adept at thriving in dynamic, rapidly evolving remote work settings
• Skilled at cross-functional collaboration with sales, marketing, and development teams to achieve collective goals
• Superior communication, active listening, and presentation abilities
• Exceptional capabilities in time management and organizational planning

About the Team:

• The SDR team at MoEngage acts as a vital driver for pipeline expansion, focusing on identifying and nurturing qualified prospects across SMB, Mid-Market, and Enterprise segments to meet high-value pipeline targets through Sales Qualified Leads.
• To optimize prospect research and engagement, the team utilizes modern AI technology alongside premier sales tools like LinkedIn Sales Navigator, Outreach, LeadIQ, and Lusha.
• We execute strategic prospecting to secure AE discovery meetings by mapping stakeholder pain points to MoEngage value propositions and validating messaging.
• The team owns the detailed handoff process to ensure seamless SDR-AE collaboration. 
• We  mandates providing a complete "Discovery Brief" in Salesforce, which captures strategic business context, technical environment details (like current tech stack and known integration needs), and key decision criteria for every account
• Scoping follows the MEDDICC framework to identify Economic Buyers, champions, and decision urgency, converting pain points into committed timelines.
• This position is growth-oriented, providing career advancement pathways toward Senior SDR, AE, or Team Lead positions.

At MoEngage, we respect and value differences. We believe that when people from diverse backgrounds and perspectives collaborate, we create the most value – for our clients, our employees, and society. We embrace diversity and uphold a strong set of values. We are committed to inclusivity and take pride in providing equal opportunities for success and growth.

Employment at MoEngage is based solely on professional competence, skills, and experience. We stand firmly against all forms of discrimination and support equal rights and opportunities regardless of gender, ethnicity, abilities, age, identity, orientation or expression, marital status (including pregnancy), religion and beliefs, or any other status protected by law.

It is our policy to comply with all applicable national, state, and local laws related to non-discrimination and equal opportunity. MoEngage is truly a place where everyone can bring their passions, authentic selves, and talents to work, collaborating to drive progress and solve meaningful challenges.

Why Join Us!

At MoEngage, we are passionate about our team and technology - see below to know more about us.

Life@MoEngage

Tech@MoEngage

Scale @MoEngage

We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class technology team.