The Sr. Project Manager is responsible for leading the successful deployment of our CensiTrac solutions and expert services for health system customers. This role serves as the single point of accountability from project initiation through go‑live, ensuring implementations are delivered on time, within scope, and with high customer satisfaction.

The Sr. Project Manager (Sr. PM) holds a crucial position within the Customer Establishment (Implementation) department. The Sr. PM's primary responsibility is to interact directly with clients and facilities, preparing them for the on-site deployment of CensiTrac, additional modules or other services offerings. This role involves leading and collaborating with the Censis team, while guiding each facility through the project delivery cycle. The Sr. PM is accountable for ensuring project tasks are completed in a timely manner, deliver high customer satisfaction while remaining on budget. This encompasses reporting on the progress and on time completion of implementations, while maintaining a high standard of quality. Effective communication with all other departments is a fundamental aspect of this role, requiring robust interpersonal and communication skills. The Sr. PM must demonstrate the ability to work cohesively within a team setting, as well as independently, to deliver solutions punctually. 

Additionally, the Sr. PM manages complex projects, drives higher revenue, CSAT and efficient delivery of projects while maintaining high quality process adherence and supports process improvements.

The ideal candidate brings strong project management discipline, experience in healthcare or enterprise SaaS implementations, and the ability to confidently engage with clinical, operational, IT, and executive stakeholders.

Customer Implementation Delivery

Lead end‑to‑end services projects (implementation services, expert services, marking services) for Censis customers, from contract handoff through go‑live and transition to support. Acts as the primary liaison for allocated projects

Develop and manage detailed project plans, timelines, milestones, dependencies, and risk registers.

Oversees, directs, and coordinates tasks assigned to the project team

Coordinate cross‑functional teams in successful project delivery with high CSAT scores
Strong team and individual KPI delivery: CSAT, Revenue, velocity etc., Supports team and manager in problem solving misses with active root causing and counter measuring.

Scope, Change & Risk Management

Own scope management and formally manage change requests, including impact assessment on timeline, resourcing, and cost. Examines business requirements and identifies any discrepancies between client needs and the CensiTrac product

Excels in identifying implementation risks early (technical, workflow, data, resourcing) and executing mitigation strategies.

Ensure adherence to contractual commitments, SOWs, and implementation standards.

Process & Quality

Leads / supports continuous improvement initiatives to optimize implementation processes, eliminate inefficiencies, and rework

Consistently adheres to standard work, process documents and best practices

Accountable for revenue and schedule forecasting and providing updates on the status of ongoing and completed projects. Data driven and measures key metrics around revenue delivery, project velocity and CSAT to ensure successful project outcomes.

Drive consistent documentation, including project plans, decision logs, and implementation artefacts.

Leads cross CE retrospectives, capture lessons learned and customer feedback to improve future implementations.

Stakeholder & Communication Management

Facilitate and lead all relevant meetings with customers and internal stake holders (project kick‑off meetings, alignment meeting, planning meeting, status reviews, go‑live readiness reviews etc.)

Communicate clearly and professionally with clinical leaders, SPD/OR teams, IT staff, and hospital executives.

Set and manage customer expectations, including scope, responsibilities, and timelines.

Engages with internal and external customers to promptly identify underlying business needs and requirements

Coordinate a smooth transition to Customer Success and Support teams post go‑live.

Team player

Senior: Support with team onboarding, coaching and mentoring new project managers / customer establishment team members

Act as a collaborative leader who aligns internal teams around shared goals, clear roles, and delivery timelines.

Foster strong working relationships built on trust, accountability, and transparency, ensuring teams are set up for success throughout the implementation lifecycle.

Proactively identify and resolve cross‑team dependencies, resource constraints, and communication gaps.

Contribute to a positive, team‑oriented culture by sharing knowledge, best practices, and lessons learned across the Professional Services organization.

Travel up to 20%

Qualifications: 

Required:

5-8 years of experience implementing software / project managing software implementations

Experience with healthcare implementations

Certified in Project Management

Exceptional presentation, communication, and training skills

Well organized and detail oriented

Strong problem-solving skills

Excellent time management skills

Familiarity and ease with computer systems and common software products

 Preferred: 

Proficient in the use of Project Management softwares, AI productivity tools

Experience with Salesforce and/or other project management software

MBA / master’s in information systems

Education:

Bachelor’s degree in business, Information Systems or equivalent experience.

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Censis

Censis, the first company to engineer a surgical asset management system that tracks down to the instrument and patient levels, has continually set the standards for the sterile processing industry.

From the beginning, Censis has recognized the vital connection between perioperative innovation and efficiency, unparalleled customer care and improved operational performance. By continuing to invest in technology, ease of integration, education and support, Censis provides solutions that empower hospitals and healthcare providers to stay compliant and ahead of healthcare’s rapidly changing environment. With Censis, you’re positioned to start ahead and stay ahead, no matter what the future holds.

We Are an Equal Opportunity Employer

Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

Fortive

Sr. Project Manager

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