Customer Success Program Manager (Remote - LATAM & EU)

About the Role

We’re looking for an experienced operations professional to manage cross-functional programs and workflows that support our customers from onboarding through ongoing success.

This is a hands-on role for someone with substantial experience directly managing or leading business operations and coordinating complex work across teams. You’ll bring structure to competing priorities, improve processes, resolve operational issues, and keep people and commitments moving toward clear outcomes.

Despite the title, this is not a traditional Customer Success Manager role or a strategy-only program management position. We’re looking for someone who has personally owned operational execution and is comfortable staying close to the details.

What You'll Do

• Manage customer-related programs and operational workflows from onboarding through ongoing support and retention.
• Coordinate cross-functional work involving Sales, Accounting, Software, integrations, licensing, and other internal stakeholders.
• Keep priorities, dependencies, blockers, owners, and next steps clear across multiple initiatives.
• Take operational issues from initial identification through resolution, ensuring nothing gets lost between teams.
• Build, document, and improve processes that make customer and internal operations more effective.
• Identify gaps and recurring problems and coordinate the appropriate people to address them.
• Use customer feedback and operational information to identify opportunities for improvement.
• Provide clear updates on progress, risks, outstanding items, and results.

Requirements

What We’re Looking For

• 5+ years of professional experience, including substantial hands-on experience directly managing or leading business operations.
• Previous experience as an Operations Manager, Operations Lead, or in a comparable hands-on operations role with meaningful ownership of day-to-day operations.
• Experience managing complex operational workflows, programs, or projects across multiple teams.
• Experience coordinating people, processes, priorities, and cross-functional dependencies.
• Demonstrated experience improving processes, resolving operational issues, and driving work through completion.
• Experience being accountable for outcomes rather than only coordinating assigned tasks.
• Customer-facing operational or program experience is valuable.
• Clear, concise professional communication.
• Interest in a stable, long-term, hands-on operations role.

This Role May Not Be the Right Fit If Your Experience Is Primarily:

• Traditional Customer Success or account management without broader operational ownership.
• Project/program coordination focused mainly on schedules, meetings, and administrative tracking.
• Frontline customer support without responsibility for broader business processes.
• Executive or strategy-focused leadership without recent hands-on operational execution.

Benefits

We offer:

• Open to candidates in Latin America or Europe
• Salary: $2500–$3500 USD/month (based on experience)
• 100% Remote
• Fixed U.S. Central Time schedule