Sr. Director, Hospitality Sales & Strategy

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Responsible for the development of the short and long-term Hospitality Solution Sales strategy for Comcast Business. This individual contributor will be responsible for sales of Comcast Business Wi-Fi service and MDB software services to hotel major ownership (REITs) and management companies. Additional responsibilities include customer executive relationship development and management, strategic selling, and exceeding assigned sales objectives. Implements the annual tactical plan to ensure the success of the Company’s Wi-Fi Solutions Sales programs and a positive customer experience. Monitors the progress of sales; reviews records and reports provided to senior management; and solicits employee feedback to drive product engagement and sustained adoption. Designs, promotes, and orchestrates experiences and reinforcement plans across multiple divisions/business units that strengthen Wi-Fi product knowledge, enhance product advocacy, and ensure the success of the Company's product sales campaigns. Provides leadership and direction for diverse and complex functions. Contributes to the development of the organization’s business strategy with Major Ownerships and Management Groups as well as Brands within Hospitality. Interprets business strategy and develops organizational objectives to align with this strategy. Typically manages multiple teams of professionals.

Job Description

Core Responsibilities

• Develop new strategic partnerships with major ownerships and management companies within the hospitality segment.

• Advisor/Consultative and value-based technology solutions selling.

• Assists in the development of long-term sales effectiveness and engagement strategies that inform, educate and enhance the understanding of the Company’s products, services and experiences.

• Business leader and strategic influencer on the design of employee engagement events and interactions – brainstorming ideas and ensuring campaigns amplify the brand, drive product advocacy, sales effectiveness, and support the business strategy.

• Interprets business strategy and develops plans, tactics and tools that align with the sales strategy activities and support sales campaigns. 

• Responsible for incentives and other programs to achieve critical milestones to success.

• Oversees vendor management and selection – ensuring vendor align with Company values.  Recommends changes as needed.

• Evaluates themes and trends across post-event feedback and recommends changes to sales effectiveness and employee engagement plans as needed.  

• Partners closely with training teams for deployment of successful training curriculum and overall change management approach.  

• Responsible to hire, onboard, develop and motivate Product Sales personnel across the department.  Partners with finance and insights teams to review return on investment, impact analysis at performance level data for events, partners and campaigns.  

• Oversees department budget and invoicing accuracy.

• Consistent exercise of independent judgment and discretion in matters of significance.

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. 

• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team - make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Support a culture of inclusion in how you work and lead.

• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Leadership, Strategic Objectives, Team Management

Compensation

National Pay Range: $153,901.18 USD-$343,529.41 USD Illinois Pay Range: $163,520.00 USD - $302,305.88 USD Colorado Pay Range: $173,138.82 USD - $316,047.06 USD Hawaii Pay Range: $201,995.29 USD - $288,564.71 USD Washington DC Pay Range: $221,232.94 USD - $316,047.06 USD Maryland Pay Range: $182,757.65 USD - $316,047.06 USD Minnesota Pay Range: $173,138.82 USD - $288,564.71 USD New York Pay Range: $182,757.65 USD - $343,529.41 USD Washington Pay Range: $173,138.82 USD - $329,788.24 USD New Jersey Pay Range: $192,376.47 USD - $329,788.24 USD Vermont Pay Range: $182,757.65 USD - $274,823.53 USD Massachusetts Pay Range: $192,376.47 USD - $329,788.24 USD Virginia Pay Range: $173,138.82 USD - $316,047.06 USD Maine Pay Range: $173,138.82 USD - $274,823.53 USD California Pay Range: $173,138.82 USD - $309,176.47

Targeted Commission: $85,000.00

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Comcast intends to offer the selected candidate base pay within the posted range for this role at the time of posting dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

10 Years +

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.