I: Essential Job Functions:
· Define functional and non-functional requirements that systems must perform, define the user’s perspective on system usage (“user stories”), use cases, and define the conditions which a system must meet to be considered complete with input and guidance from product owner.
· Conduct business process analysis and workflow mapping to translate user needs into technical specifications and system design artifacts.
· Document the functional design of the system integrating feedback from product owners, developers, and architects.
· Test end to end functionality for Maximus Provider Connexion (“MPC”) including Customer Relationship Management (“CRM”) and Genesys integration.
· Ensure and review that the business/technical requirements are understood and participate in scrum team ceremonies to review the requirements with the development team.
· Draft and review user stories with product owners, developers and testers.
· Create and execute test cases against defined and approved user stories.
· Review and create user manuals based on functional designs.
· Create and maintain business solution blueprints with product owner oversight.
· Prepare detailed acceptance criteria alongside user stories and use cases.
· Participate in Agile ceremonies beyond requirement reviews (e.g., sprint planning, retrospectives).
· Log and track defects and collaborate on resolution for production readiness.
· Create workflow diagrams and process documentation under product-owner oversight.
· Develop quick-reference guides and training materials to supplement user manuals.
· Collaborate with User Interface teams to review wireframes, create mockups using Balsamiq and Enforce standard UX guidelines for consistent design.
· Collaborate with QA, UX, and DevOps teams to verify deployment readiness and maintain compliance with healthcare data-management standards (HIPAA)
· Work with the performance team to support user stories and contribute to drafting technical spikes for developers.
II: Education and Experience Required:
· Bachelor’s degree in Information Science, Computer Science, Information Technology, or a closely related field plus 5 years experience in State Medicaid healthcare systems, and experience supporting requirements gathering, business and technical design, and testing of healthcare systems in an Agile environment, of which 2 years included experience as a Subject Matter Expert in Call Center Integration, Customer Relationship Management and Provider Management Systems.
III. Special Skills Required:
Agile & Project Management
· Agile/Scrum, Kanban
· JIRA, Confluence
Business Analysis & Healthcare
· Requirements, user stories, acceptance criteria
· Process modeling, BPMN diagrams, documentation
· Stakeholder communication, HIPAA compliance
Testing & Quality Assurance
· Test case design, execution
· Defect tracking (JIRA)
· API validation (Postman)
Data & Reporting
· Power BI, Advanced Excel
· SQL Server, Oracle
Design & Documentation Tools
· Visio, Lucidchart, Balsamiq, Figma
Collaboration & Productivity
· Microsoft Office Suite
· Cross-functional team collaboration
Salary: $101,500 per year. Telecommuting Permitted.
MAXIMUS, Inc. is an equal opportunity employer.
— Sarah J.
·
Marketing Manager
★★★★★
Verified
