Remote (Global) | Preference for North America
1099 Contractor | $5,000/month

About LaundroBOOST

LaundroBOOST is a full-service marketing and growth partner for laundromat owners across North America. We help laundromat operators grow revenue through Google Ads, Meta Ads, SEO, websites, Google Business Profiles, geofencing, AI-powered solutions, customer communication platforms, and other innovative growth initiatives.

Our mission is simple: help laundromat owners grow their businesses while delivering a world-class customer experience.

Position Overview

We are seeking an experienced Account Manager to own the client journey from onboarding through renewal, expansion, and offboarding.

This is not a traditional project management role. You will serve as the primary strategic point of contact for your clients, ensuring they receive exceptional service, understand the value of our offerings, achieve their business goals, and remain long-term LaundroBOOST customers.

You will oversee the execution of multiple marketing services while coordinating with internal teams, contractors, and specialists responsible for delivery.

The ideal candidate is highly organized, proactive, customer-obsessed, comfortable operating in ambiguity, and constantly looking for ways to improve systems, workflows, and client outcomes.

This role reports directly to the Director of Client Services.

Key Responsibilities

Client Success & Relationship Management

• Serve as the primary point of contact for assigned clients
• Own the client experience from onboarding through renewal and retention
• Build strong relationships with business owners and key stakeholders
• Conduct onboarding, strategy, review, and retention calls
• Ensure clients clearly understand deliverables, performance, and next steps
• Proactively identify risks and address issues before they become problems
• Drive customer satisfaction, retention, and long-term account growth

Account Oversight

Oversee client programs across all LaundroBOOST service offerings, including:

• Google Ads
• Meta Ads
• Google Business Profile (Booster)
• Local SEO
• Website Development
• Geofencing
• AI Call Centers
• SMS & Email Marketing
• Reputation Management
• Future marketing and AI service offerings

You will not necessarily execute every service yourself, but you will be responsible for ensuring clients receive excellent service and that projects move forward successfully.

Team & Vendor Coordination

• Manage communication and coordination between clients and fulfillment teams
• Work closely with Google Ads, Meta Ads, SEO, website, geofencing, and AI specialists
• Ensure deliverables are completed accurately and on time
• Hold internal teams accountable to deadlines and quality standards
• Escalate issues when necessary and help drive resolution

Retention & Growth

• Monitor client health and engagement
• Identify churn risks early and develop action plans
• Conduct retention conversations when needed
• Identify opportunities for upsells, cross-sells, and expanded services
• Help clients maximize the value of their partnership with LaundroBOOST

Process Improvement & Operations

• Leverage AI and automation tools to improve efficiency
• Document workflows and best practices
• Recommend improvements to systems, communication, reporting, and client delivery processes
• Contribute to the development of scalable customer success operations

Required Qualifications

• 3+ years of experience in Account Management, Customer Success, Client Services, or a similar client-facing role
• Exceptional verbal and written English communication skills
• Strong customer service and relationship-building abilities
• Experience managing multiple clients simultaneously
• Experience coordinating cross-functional teams or global contractors
• Comfortable leading client calls and difficult conversations
• Highly organized with strong attention to detail
• Self-starter who requires minimal oversight
• Comfortable working in a fast-moving startup environment
• Strong problem-solving and critical-thinking skills
• Experience using AI tools to improve productivity and workflows

Preferred Qualifications

• Experience in marketing agencies, digital marketing, SaaS, or customer success environments
• Familiarity with Google Ads, Meta Ads, SEO, websites, or local marketing
• Experience with automation platforms and AI-powered workflows
• Experience managing remote teams and contractors
• Familiarity with laundromats, multi-location businesses, or home services businesses
• Experience with upselling and account expansion strategies

Tools & Platforms

Experience with some or all of the following is ideal:

• ClickUp (Project Management)
• GoHighLevel (CRM)
• Google Workspace
• Google Ads
• Meta Ads Manager
• Merchynt / Paige (Google Booster)
• SEO Tools
• Stripe
• AI Platforms (ChatGPT, Claude, Gemini, etc.)
• CRM and customer success platforms

What Success Looks Like

Within this role, you will:

• Deliver a world-class client experience
• Build trusted relationships with business owners
• Maintain strong client retention rates
• Reduce customer churn
• Improve operational efficiency through AI and automation
• Drive account growth through strategic recommendations
• Help LaundroBOOST become the leading marketing partner in the laundromat industry

Compensation

• $5,000/month
• Fully remote
• Flexible work environment
• 1099 contractor position initially
• Potential opportunity to transition to a full-time W-2 role as the company continues to scale operations

How to Apply & Interview Process

Our hiring process is designed to be straightforward and efficient. After you submit your resume, if you are selected to proceed these will be the interview steps:

Step 1: Initial Screening (30 - 45 Minutes)

• Meet with the Head of Operations
• Discuss your background, experience, tool/systems familiarity and interest in the role
• Learn more about LaundroBOOST and our team

Step 2: Hiring Manager Interview (60 Minutes)

• Meet with the Director of Client Services
• Dive deeper into account management, customer success, retention, and operational experience
• Discuss how you approach client relationships, problem solving, and team coordination

Step 3: Final Interview (30 Minutes)

• Meet with the CEO
• Discuss culture fit, long-term growth opportunities, and alignment with company goals

Timeline

We are actively hiring for this position and are looking to onboard our next Account Manager no later than August 1, 2026, with an earlier start date preferred for the right candidate.

Qualified candidates may move through the interview process quickly, so early applications are encouraged.

We are looking for operators who care deeply about customer outcomes, thrive in fast-moving environments, and are excited to help build something exceptional.