Sr. Account Manager

Location: Canada Remote 
Company: Hale Digital Inc.

We are Hale. 

We created Hale to be better.

We work with direct to consumer businesses that are ready for change.

We partner with consumer focused businesses poised for transformation, empowering them to experience growth, discover new directions, and reach the next level of their success.

We streamline processes to maximize results. Our efforts drive measurable and significant revenue growth through comprehensive media and digital strategies.

Our teams maintain a limited number of relationships, choosing our partners based on specific criteria. We are selective about who we work with so that we can create change for those who want it most.

The Role.

We’re hiring a Sr. Account Manager to lead the day-to-day strategy, organization, and performance of a portfolio of growing client accounts.

This is a high-ownership client leadership role responsible for ensuring work is strategically aligned, effectively organized, and delivered to a high standard. You will manage the day-to-day client relationship, coordinate internal teams, establish priorities, and ensure initiatives move forward with clarity and purpose.

You are the central point of coordination and accountability for your assigned accounts. You understand what your clients are trying to achieve, translate their goals into clear priorities for internal teams, and keep both clients and colleagues aligned throughout the work.

You will work closely with senior client leadership and channel strategists to shape recommendations, solve challenges, and identify opportunities for growth. While you will have meaningful ownership of your accounts, you will also know when to bring in additional strategic, commercial, or leadership support.

This role is ideal for someone who thrives in a fast-paced, high-ownership environment where organization, communication, prioritization, and follow-through are critical. You know how to manage multiple accounts and workstreams simultaneously while maintaining strong relationships and a consistently high standard of delivery.

You are a digital-first marketer who understands performance marketing and the ecommerce landscape. You can connect client objectives to channel strategies, performance results, budgets, and actionable recommendations.

Above all, you bring structure to complexity. You anticipate needs, surface risks early, establish clear next steps, and ensure nothing falls through the cracks.

This is a role for someone who is ready to take meaningful ownership of client outcomes, build trusted partnerships, and continue developing into a senior account leader.

The Responsibilities.

The short version: help our clients grow, exceed their goals and kick proverbial ass. And, ideally, let’s have fun doing it.

The longer version:

• Account Ownership: Manage a portfolio of growing and moderately complex client accounts, taking ownership of the day-to-day relationship, priorities, performance, and delivery.
• Deliverables Organization and Prioritization: Manage multiple client workstreams simultaneously. Establish priorities, organize deliverables, manage timelines, and ensure work progresses smoothly and efficiently.
• Performance Leadership: Understand client performance across channels, identify meaningful trends, and ensure results are translated into clear insights, actions, and recommendations.
• Internal Coordination: Brief internal teams clearly and effectively. Ensure specialists understand the client’s objectives, business context, priorities, timelines, and expected outcomes.
• Growth Opportunities: Identify opportunities to deliver additional value, improve results, or expand the relationship. Support senior client leaders in developing and presenting significant scope or commercial recommendations.
• Operational Excellence: Maintain clear plans, documentation, meeting outcomes, timelines, and next steps across every account. Ensure commitments are tracked and deadlines are met.
• Thought Leadership: Bring proactive ideas, industry insights, and recommendations that help clients improve performance and stay competitive.
  
• Risk Management: Proactively identify performance, relationship, scope, timeline, and delivery risks. Resolve issues within your authority and escalate material concerns when additional support is required.
• Resource Coordination: Monitor upcoming deliverables and resource requirements, raise capacity needs early, and help ensure the right expertise is involved at the right time.
• Scope and Budget Management: Monitor client budgets, scopes, invoicing requirements, and account health. Surface risks or concerns early and partner with senior leadership to resolve them.
• Digital Marketing Expertise: Maintain a strong understanding of the digital landscape for direct-to-consumer and ecommerce brands, including their core channels, performance metrics, growth levers, and operational challenges.
• Strategic Contribution: Partner with account leaders and channel strategists to develop recommendations and digital marketing strategies that support measurable growth.
• Client Relationship Management: Build trusted client relationships through clear communication, strong follow-through, proactive problem-solving, and a deep understanding of each client’s business.

The Qualifications. 

• Do you have 5+ years of experience in account management, client services, or digital strategy roles?
• Have you worked at an agency before? Brand side? We’re looking for experience with both
• Are you exceptionally organized with a proven ability to manage multiple projects, timelines, and priorities simultaneously?
• Can you prioritize competing deliverables and keep teams aligned across multiple client initiatives?
• Do you have excellent communication and relationship-building skills, with a client-first mindset?
• Are you a strategic thinker who can identify growth opportunities and solve challenges creatively?
• Can you demonstrate a track record of leading client strategy and driving measurable growth outcomes?
• Do you have experience coordinating cross-functional teams and managing resources in a fast-paced environment?
• Do you have a deep understanding of digital marketing channels, performance metrics, and ecommerce growth strategies?
  
  

The Perks.

• A refreshingly honest and real culture.
• Good people who enjoy what they do and who they do it for.
• A-players that are focused on moving the needle for their clients and themselves.
• A focused, experienced, and innovative team that thrives on collaboration.
• Opportunities to shape the future of a growing agency.
• Competitive total compensation package ranging from $80,000–$115,000, including:
• Competitive salary – Fair pay based on your experience, skills, and value.
• Commission – Earn commission based on your individual contributions and results.
• Profit Sharing – When the company succeeds, you benefit.
• Fully funded benefits – Full coverage for health, dental, and vision at no cost to you.
• Flexibility to work in a way that empowers your best performance, at home, in office or both. We support an adaptive, agile work-life balance. 
  
  

Ready to help us redefine better?

We’d love to learn more about you! Please fill out the application below.

Hale welcomes applications from all qualified individuals. We’re committed to employment equity and diversity in the workplace, and welcome applications from all individuals, including but not limited to members of visible minorities, persons of any gender identity or expressions, or any sexual orientation, Aboriginal persons, and persons with disabilities.

Hale is an equal opportunity employer and vows to make any necessary disability-related accommodations, upon request, throughout the entirety of the recruitment and selection process. Need support in your application? Just let us know.