Customer Retention Sales Specialist

Description -

Job Summary

• This role is responsible for collaborating closely with cross-functional teams to ensure alignment with customer requirements and product capabilities. The role conducts advanced technical demonstrations, analyzes competitors, and designs proof-of-concept projects to showcase solution value.

• The role assists customers with business cases, manages risks, and simplifies technical information while guiding them through the sales process.

Responsibilities

• Works closely with sales, product management, and technical teams to ensure alignment between customer requirements and product capabilities.

• Conducts advanced technical demonstrations that showcase the depth and breadth of the product's capabilities, addressing intricate technical questions from potential customers.

• Analyzes the strengths and weaknesses of competing products or solutions and provides insights to the sales team to position the organization’s products effectively.

• Designs and manages proof-of-concept projects to demonstrate the feasibility and value of the proposed solutions.

• Assists customers in building compelling business cases that demonstrate the return on investment (ROI) and the value of adopting the proposed solutions.

• Gathers, synthesizes and communicates customer feedback and requirements to internal teams to contribute to product development and improvement initiatives.

• Identifies potential risks associated with the proposed solutions and works with customers to address those concerns effectively.

• Translates complex technical information into easily understandable terms, highlighting the business value of the organization’s offerings to the clients.

• Provides training to sales teams and other presales consultants on new product features and sales strategies.

• Stays updated with the industry trends, technological advancements, and organization’s offerings to effectively interact with customers and guide them through the sales process.

Education & Experience Recommended

• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.

• Typically has 4-7 years of work experience, preferably in technical selling, consultative selling, account management, or a related field or an advanced degree with 3-5 years of work experience.

Knowledge & Skills

• Amazon Web Services

• Application Programming Interface (API)

• Cloud Computing

• Cloud Services

• Computer Science

• Customer Success Management

• Demonstration Skills

• Enterprise Application Software

• Extract Transform Load (ETL)

• IT Infrastructure

• Microsoft Azure

• New Product Development

• Presales

• Product Management

• Request For Proposal

• Sales Process

• Sales Prospecting

• SAS (Software)

• Software As A Service (SaaS)

• Virtualization

Cross-Org Skills

• Effective Communication

• Results Orientation

• Learning Agility

• Digital Fluency

• Customer Centricity

Impact & Scope

• Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.

Complexity

• Responds to moderately complex issues within established guidelines.

Disclaimer

• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"