Spanish-Speaking Financial Customer Agent - Work In Athens, Greece

Spanish-Speaking Financial Customer Agent

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class organisations across a wide range of industries. With a proven track record of placing thousands of professionals in rewarding roles throughout Europe, we specialise in delivering tailored staffing solutions that benefit both our clients and our candidates. At Mercier Consultancy Group, we are committed to supporting every step of your career journey — from your first application to your first day on the job and far beyond.

Job Overview

Mercier Consultancy Group is proud to present an outstanding opportunity for a Spanish-Speaking Financial Customer Agent position in Greece, based on-site in the vibrant city of Athens. This role sits at the heart of a dynamic and fast-growing FinTech environment, where you will serve as a trusted point of contact for Spanish-speaking customers seeking expert guidance on digital financial products, payment platforms, and modern banking solutions. If you are passionate about FinTech, fluent in Spanish, and eager to build a rewarding international career, this is one of the most compelling Spanish-speaking jobs available in Europe today.

Key Responsibilities

• Provide professional, high-quality customer support to Spanish-speaking clients via phone, email, and live chat, addressing enquiries related to FinTech products and digital financial services.
• Assist customers with account setup, verification processes, and onboarding procedures specific to the company's financial technology platform.
• Handle and resolve customer complaints or disputes related to transactions, payments, and digital wallets in a timely and empathetic manner.
• Guide clients through the use of online banking tools, mobile payment applications, and other FinTech solutions offered by the organisation.
• Accurately document all customer interactions, transactions, and case updates within the company's CRM system in compliance with financial data regulations.
• Collaborate closely with internal departments — including compliance, risk, and technical support teams — to ensure seamless resolution of complex financial queries.
• Stay up to date with developments in the FinTech industry, including regulatory changes, product updates, and evolving digital payment trends.
• Contribute to overall team performance targets by consistently delivering a superior customer experience and maintaining high satisfaction scores.

Requirements

• Native or fluent Spanish language proficiency (both spoken and written) is essential for this role — all customer interactions will be conducted in Spanish.
• Valid EU passport is mandatory.
• A solid understanding of or genuine interest in financial technology, digital payments, online banking, or related FinTech services is strongly preferred.
• Previous experience in customer service, financial services, or a contact centre environment is considered a significant advantage.
• Strong communication and problem-solving skills, with the ability to explain complex financial concepts clearly and confidently to customers.
• Proficiency in English at a working level to facilitate internal communication and documentation within a multicultural team environment.
• A professional, customer-first attitude with the ability to thrive under pressure in a fast-paced FinTech setting.

Benefits

What We Offer

• Competitive Monthly Salary reflective of your skills and experience in the FinTech sector.
• Monthly Performance Bonus rewarding your dedication and outstanding results.
• 2 Extra Salaries Per Year in the form of a 13th and 14th salary — a highly valued benefit that reflects our commitment to rewarding top talent.
• Fully Paid Relocation Package including return flight to Athens, airport transfer, and hotel accommodation upon arrival.
• Fully Paid Professional Training to equip you with all the knowledge and tools needed to excel in your FinTech customer support role.
• Comprehensive Health Insurance coverage from day one.
• A supportive, multicultural working environment in one of Europe's most exciting cities.
• Clear career development pathways within a rapidly growing international FinTech operation.
• And Much More...

Life in Greece

Relocating for the Spanish-Speaking Financial Customer Agent position in Greece means embracing one of the most enviable lifestyles in all of Europe. Greece is a country of extraordinary natural beauty, blessed with over 250 days of sunshine per year, a stunning coastline stretching thousands of kilometres, and a rich cultural heritage that spans millennia. Athens, the capital city where you will be based, is a thriving metropolitan hub that seamlessly blends ancient history — think the iconic Acropolis and world-class museums — with a buzzing modern dining, arts, and entertainment scene. Whether you spend your weekends exploring ancient ruins, relaxing on sun-drenched beaches, or discovering vibrant local neighbourhoods, Greece offers a quality of life that is truly second to none.

Beyond its breathtaking landscapes, Greece is also celebrated for its legendary hospitality, its Mediterranean cuisine, and its deeply social culture — making it an incredibly welcoming destination for international professionals. The cost of living in Greece is highly competitive compared to other Western European capitals, meaning your salary goes further while your enjoyment of life soars. For those seeking Spanish-speaking jobs abroad that offer both professional growth and an unforgettable personal experience, Greece represents an unmatched destination. From freshly caught seafood at a harbourside taverna to spontaneous island getaways, every day in Greece offers something worth looking forward to — making your career move here one of the best decisions of your life.

How to Apply

Are you ready to take the next bold step in your career and secure one of the most exciting Spanish-speaking jobs in Europe? Do not miss your chance to join a world-class FinTech operation and experience everything that jobs in Greece have to offer. Click Apply Now to submit your application for the Spanish-Speaking Financial Customer Agent position in Greece, and a dedicated member of the Mercier Consultancy Group talent team will be in touch with you promptly to guide you through the next steps. We look forward to welcoming you to our growing international community — your future in Athens starts here.