Solution Consultant – Atlassian Apps

Company Description

Every day, millions of people do their work in the same few tools: where they write, share, plan and ask for help. When those tools are hard to use, people lose time searching, guessing and asking around. At Caelor, we build apps that make that everyday work simpler, so teams can find what they need, understand it quickly and get on with their job.

Our apps run inside Atlassian products (Jira and Confluence), used by companies all over the world. They turn Confluence into a real company intranet, make pages clear and easy to read, explain internal vocabulary right where people need it, and give every employee a simple way to request the equipment and services they need.

Caelor brings together the Vectors and Caelor teams under one name: about 40 people across Tunis, Paris, Wiesbaden, Split and Dubai, with Tunis as our largest office. We value collaboration across teams and countries, honest feedback, and a transparent, friendly way of working.

Job Description

As a Solution Consultant, you’ll combine product knowledge with sales and customer success for our key customers and partners as part of our Revenue office. You’ll help people find the right mix of Caelor apps, guide them through evaluation, adoption and renewals, and bring what you learn from customers back into our product, marketing and sales.

What you’ll do

• Own 1:1 relationships with key prospects, customers and hands-on Solution Partners
• Run discovery calls, demos, solution walkthroughs and follow-ups for our core apps
• Help customers with onboarding, adoption, renewals, migration questions and adding a second app
• Spot and resolve churn risks, expansion potential and partner-assisted opportunities across our key accounts
• Provide customer and partner insights for case studies, battle cards, product feedback and roadmap input
• Keep a strong working knowledge of Caelor apps, Atlassian use cases and competing solutions across our internal teams

Qualifications

• 3 to 6 years of experience in solution consulting, account management, customer success, sales engineering or partner-facing consulting
• Hands-on work with B2B SaaS customers, ideally in the Atlassian ecosystem or with Marketplace apps
• Experience running demos, workshops, onboarding sessions and renewal or expansion conversations
• Good familiarity with Atlassian products (Jira Service Management, Confluence, Marketplace apps) and how customers use them day to day
• Ability to explain technical or operational topics in simple terms
• Commercial thinking around retention, expansion, packaging, discounts and partner-led growth
• Ability to build trust with customers, partners and internal teams
• Clear written and verbal communication in English, including notes, handoffs and customer-facing materials
• A plus: background in intranet, knowledge management, ESM, asset management or internal communication areas

Additional Information

• Full-time, remote position. You must be based in the EU and able to travel to partners and customers when needed
• You’ll report to our Head of Revenue and work closely with product, marketing and leadership
• Start date: ideally December 2026
• A small, international team where your work has a direct impact on customers and on what we build next

Additional Information

What's in for you:

• Attractive remuneration
• Lunch voucher
• Medical insurance
• Annual performance bonuses
• Flexible work hours
• 25 days: paid leave
• Team building activities
• Are you a geeky mom? You will keep your salary during your maternity leave and we are addressing flexible hours for working mums!