Design, configure, and develop Siebel CRM solutions including Loyalty modules and integrations. Provide L2/L3 support, troubleshoot production defects, and coordinate with onsite teams for releases.
Role Overview
An experienced Siebel Developer in the offshore engineering team in India. The role needs deep Siebel expertise, strong ownership of deliverables, and a daily 3–4 hour overlap with US Eastern Time for standups and handoffs.
Key Responsibilities
Design, configure and develop Siebel CRM using Siebel Tools (BCs, BOs, applets, views, screens, links, picklists, LOVs).
Configure and enhance Siebel Loyalty: Loyalty Engine, programs, tiers, promotions, accrual and redemption, member management.
Build and maintain eScript, browser script, business services and workflows.
Customize Siebel Open UI (presentation models, physical renderers, JavaScript/CSS).
Develop and support integrations: Siebel EAI, integration objects, data maps, SOAP/REST web services, Siebel REST API, EAI queues.
Build and support EIM jobs and data loads; troubleshoot data quality and performance.
Configure Assignment Manager, State Models, Runtime Events, Personalization, Audit Trail, workflow policies and Task UI as needed.
Perform repository and migration activities using ADM/Migration Application and workspaces.
Troubleshoot production defects using Siebel logs, SQL tracing and Server Manager; provide L2/L3 support, including on-call rotation.
Write and tune SQL on the Siebel data model (Oracle).
Participate in Agile ceremonies, estimate stories, keep Jira current and document designs.
Coordinate daily with the onsite team for clarifications, code reviews and release handoffs.
Required
5+ years of hands-on Siebel CRM development, including 2+ years on Siebel IP 2017 or later.
Hands-on Siebel Loyalty experience.
Strong Siebel Tools configuration, eScript, workflow and business service skills.
Siebel Open UI customization; Siebel EAI/web services (inbound and outbound) and EIM migration.
Solid SQL and PL/SQL on Oracle; understanding of Siebel server architecture.
Full SDLC experience (unit testing, code review, deployment); Agile/Scrum with Jira and Confluence.
Strong written and spoken English; able to work independently across time zones.
Preferred
Siebel upgrades or migrations to the latest Innovation Packs.
Siebel call center or sales/service modules.
Travel, hospitality, airline or cruise industry experience.
Siebel on OCI, Docker or Kubernetes.
Middleware (Oracle SOA, MuleSoft, Boomi); Shell or Python scripting for build and deployment; Oracle Siebel certification.
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