Services Project Manager - REMOTE ESIB

About us:

Siemens Digital Industries Software is seeking an expert and initiative-taking individual for a position as a Services Project Manager within our America’s ESIB (Electronics, Semiconductor, Industrial Machinery, and Battery) organization. As a Services Project Manager, you will lead projects with numerous project delivery teams, assisting our customers in realizing the value of a PLM solution. You will establish and communicate clear project priorities and activities to ensure effective program management. This role serves as the point of contact to align the customer, partners, and Siemens delivery teams.

About the job:

Our project managers act as part of our larger services organization and develop teams across related projects or lead multiple unrelated services projects driving customers value realization and business outcomes.

Project managers are the point of contact for our customers during engagements and are responsible for implementing, leading, and handling the delivery team from the setup of the project through delivery of the new capabilities and realization of the project value within the defined targeted outcomes (financial, schedule, scope, quality) while ensuring customer satisfaction.

You will act as the key point of contact for the project and align Sales, Presales, Engagement Management, Services Management and the customer.

Responsibilities:

Drive Value Realization

• Work with Sales Account Owner and Engagement Management to understand the scope, value identification, and planning processes
• Within the constraints of the contract, understand the anticipated business value the project should bring the customer
• Align the project timeline with solution releases, resources, scope and budget
• Communicate the value of the project and its context within a program
• Report status regularly and increase appropriately to drive good governance while ensuring alignment on progress, risks, issues, and overall project timeline
• Identify and create additional opportunities out of the ongoing project and feed those to the Program- and/or Engagement Management
• Drive the project team and customer to implement the planned solution(s) on schedule
• Collaborate with the customer to ensure agreed KPI’s are traced and met

• Work with Sales, Services Management and any Program Manager to initiate, review and agree to a project governance model with the customer
• Implement the project governance model in close partnership with the customer
• Define and agree with the project roles and responsibilities with the customer
• Together with Sales Account Owner, conduct partner management through systematic identification, analysis and planning actions to negotiate with and influence partners
• Work with Sales, Services Management, and Program Manager, if any, to set up all required processes in alignment with all partners including appropriate communication on all levels

• Review the contract and derive actions concerning risks, opportunities and contractual obligations
• Proactively supervise the project’s overall progress, resolve issues and initiate corrective and preventive action as appropriate
• Lead customer requirements and project scope to achieve project objectives
• Perform project risk management including planning, identification, analysis, response planning and controlling
• Lead and resolve issues with all vital internal and external partners
• Implement project change management process
• Lead the project timeline to ensure on-time delivery
• Ensure the planned project communications on all levels including customer concern procedures and project progress reporting
• Perform quality management and lead compliance with standards, rules and regulations
• Follow the procurement processes
• Perform project reviews and retrospectives regularly and feed the results and lessons learned to the project and organization

• Agree targets with project staff and delegate defines responsibilities and authority
• Actively seek and provide feedback from project team members, managers and customers
• Support team-members’ personal development
• Involve the project and project team in the identification and management of changes
• Work with Services Management and Procurement Manager to manager business partners and subcontractors

• Deliver the project to the approved budget and agreed margin
• Regularly reviews and leads the project budget
• Measure project performance and provide regularly as required a realistic project forecast
• Incorporate project risks from risk assessments into project budget
• Work with services administration to ensure accurate billing and revenue recognition for the project
• Identify and minimize non-conformance costs in the project

• Lead and be responsible for the project and encourage strategic decision making
• Together with Sales Account Manager and Engagement Management, set and realign partner expectations
• Actively establish relationships with partners
• Together with Services Management and Program Management, build, inspire and empower an effective team
• Ensure the team members have the materials and equipment to complete their tasks

• Supply to firm building activities such as; delivery of training, development of training content, best practice development and sharing experiences
• Supply to continuous improvement based on lessons learned from the project
• Support improvement initiative in the project, any program and organization

• Support the organizational culture, values and reputation in company markets and with all staff, customers, suppliers, partners and regulatory/official bodies
• Willing and available to work the core hours required by DISW or specified by the customer project, respecting local country legislation and company policies
• Willingness and ability to travel 25% - 50% of the time

Required Knowledge/Skills, Education, and Experience:

• 7+ years in a project manager or delivery leader role, with a project track record of leading projects for enterprise-scale clients in a SaaS product company
• Excellent executive communication and leadership skills, with credibility across senior customer partners and internal cross-functional teams
• Strong command of delivery fundamentals, including scope management, achievement planning, dependency management, risk management, executive reporting, and customer concerns
• Comfort operating in technical environments, paired with strong Services eye for business across delivery economics, resource planning, commercial awareness, and engagement health
• Proven problem-solving ability, strong judgment, and comfort navigating ambiguity, tradeoffs, and sophisticated delivery decisions
• Shown leadership delivering outcomes across cross-functional teams and customer partners, with the ability to influence, align, and drive accountability without direct authority

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer-sponsored work authorization now or in the future for employment in the United States.

Preferred Knowledge/Skills, Education, and Experience:

• Experience interacting directly with executives
• Knowledge of Agile or SAFe delivery execution, and ability to plan within and outside these existing frameworks
• Practical experience driving governance and creating implementation methodologies from scratch
• Previous leadership experience with Enterprise PLM, ERP, or MES implementations with project budgets over $1M US
• Ability to lead a group of professional architects and consultants during software implementation to achieve results

Our Benefits & Rewards

The total cash compensation range for this position is $125,300 – $250,600 with 10% of this being comprised of an annual incentive target. The actual compensation offered is based on the successful candidate's job-related skills, experience, and relevant education/training. Siemens offers health and wellness benefits to employees; you can access the benefits available in your country via the link: https://jobs.sw.siemens.com/benefits/

Why us?

Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software. A collection of over 377,000 minds building the future one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!

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