Service Training Specialist

Founded in 1910, our mission is to improve the flow of urban life and make our world’s cities better places to live. We are a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Through our innovative solutions, we strive to make people's journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.

Job Title: Service Training Specialist – Technician Experience

Location: Flexible within major cities in North America and Canada. This is a remote position with travel.

• Do you enjoy developing technicians and supervisors?

• Have you spent at least 5 years applying your technical expertise in the elevator industry?

• Have you supervised, led, mentored, or developed elevator technicians in the field?

• Do you understand elevator service operations and technician workflows from both a technical and leadership perspective?

• Are you passionate about operational excellence?

• Do you thrive in an environment where priorities evolve, and training solutions must adapt to business needs?

If you answered YES to all or most of these questions, we have an exciting opportunity for you.

About the Role

As our Service Training Specialist – Technician Experience, you will leverage your field and leadership experience to develop the next generation of elevator technicians and supervisors. You will plan and conduct training programs covering service, maintenance, repair methods, and operational processes.

Working closely with Service Operations, you will identify competency gaps, develop targeted learning solutions, and help ensure technicians and supervisors have the skills required to effectively perform their work.

Preferred Qualifications

• Minimum 5 years of hands-on elevator industry experience.

• Demonstrated experience mentoring, coaching, training, or developing elevator personnel.

• Strong service operations knowledge with demonstrated technical troubleshooting expertise.

• Strong understanding of elevator industry workflows, field processes, tools, and digital applications.

• Proven ability to influence and develop technicians through formal or informal leadership.

• Excellent presentation, facilitation, communication, and stakeholder management skills.

• Experience as a Service Supervisor, Service Manager, Repair Supervisor, Construction Supervisor, Lead Mechanic, Adjuster, Technical Support Specialist, Field Trainer, or similar elevator industry role.

• Experience delivering technical training in classroom, virtual, field, or on-the-job environments.

• Experience developing training materials, job aids, assessments, procedures, or learning programs.

• Experience working in a unionized environment.

• Demonstrated passion for safety, quality, technician and supervisor development, and continuous improvement.

Key Responsibilities

• Plan and conduct technical training programs for technicians covering both new and existing service methods.

• Collaborate with Service Operations leaders and field management teams to identify competency development needs.

• Develop and localize training programs to support regional business needs.

• Utilize field leadership experience to ensure training content reflects real-world technician challenges and best practices.

• Support competency assessments, certification programs, skills evaluations, and development planning.

• Coach technicians and frontline leaders in support of operational excellence initiatives.

• Maintain and analyze organizational and individual training records to measure training effectiveness.

• Understand workflows and operational processes down to the detailed steps and system transactions required to perform each task.

• Partner with safety, quality, and operational stakeholders to reinforce company standards and expectations.

• Stay current on developments in elevator technology, service methods, technician and supervisor development, and adult learning practices.

• Ensure all training facilities, events, and learning experiences meet KONE standards.

The Ideal Candidate is a technically strong elevator industry professional with extensive knowledge of service operations, field processes, and technician workflows. They have a proven track record of leading, supervising, and developing elevator technicians. Their combination of technical expertise and leadership experience enables them to effectively train, coach, and influence both technicians and frontline supervisors while driving a culture of safety, quality, and operational excellence.

Why Join KONE?

At KONE, we foster an innovative and collaborative culture where employee development, safety, quality, and continuous improvement are core priorities. We are committed to helping employees grow professionally while making a positive impact on our customers, our communities, and one another.

Our customers come from all walks of life, and we are committed to a culture that welcomes everyone.  We have the courage to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because we believe diversity drives innovation. We pride ourselves on our family-centric culture and guiding principles that serve as the foundation of who we are and how we do business. In addition to our passion for safety and innovation, our culture is strengthened by our values of care, customer, collaboration and courage which connects us closer to the customers and communities we serve and makes us a great place to work. In addition to providing competitive salaries, learning & developmental opportunities and an environment built on teamwork, flexibility and respect - we also offer world-class benefits such as a matching 401K, pension plan, comprehensive health care and wellness plans for your entire family, as well as paid holidays and paid time off. 

Annual pay range

This role has been categorized as a remote position. Remote employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company.  Employees may live in any location within the area of the role’s scope of responsibility. The national hiring range for this role is $120,300 – $157,920. We would like candidates from the following cities: Miami, Tampa, Orlando, Jacksonville, Charlotte, Atlanta, Birmingham, Nashville, and Knoxville.

The compensation package offered will depend on candidate’s ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.

Variable Compensation

KONE Annual Bonus plan at 15% Target Incentive (60/40) based on achievement of company goals and individual goals.

IND123

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html