Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies. Develop platform roadmaps aligned with business goals and technical priorities.
Advisory & Strategic Consulting - Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies. - Develop platform roadmaps aligned with business goals and technical priorities. - Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM. ITAM - Software Asset Management / Hardware Asset Management ITOM - Discovery, Event Management, Service Mapping - Design and implement governance models, KPIs, and process improvement frameworks. - Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans. - Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization. - Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, Service Mapping, Event Management, Hardware Asset Management, Software Asset Management - Perform health scans, technical debt analysis, and platform scalability assessments. - Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF). - Ensure platform conformance to best practices and licensing strategies. Proposal & SOW Development - Collaborate with sales and delivery teams to draft compelling proposals and SOWs for ServiceNow engagements. - Estimate effort, define scope, and align deliverables with client expectations and budget constraints. - Support pricing strategies and resource planning for advisory and implementation phases. - 8-11 years of hands-on ServiceNow experience across multiple modules. - Proven track record in advisory consulting and technical delivery. - Strong understanding of ServiceNow architecture, scripting, workflows, and integrations. - Experience in proposal writing, SOW creation, and client presentations. - Demonstrated ability to lead client workshops and translate business processes into technical solutions. -ServiceNow certifications CSA, CAD, CIS-(ITSM ITOM ITAM HAM/SAM DISCOVERY) [2 or more], and ITIL Foundation
“I was the first applicant for a remote marketing position that got listed on the company website the same day I applied. Had an interview within 48 hours!”
— Sarah J.
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Marketing Manager
★★★★★
Verified
