Service Coordinator/Dispatcher
Department: CP: Construction & Field Services
Employment Type: Full Time
Location: Remote - LATAM & Caribbean
Compensation: Starting salary of $1,200/month, with scheduled increases based on tenure.
Description
WorkBetterNow (
www.workbetternow.com) provides full-time positions for professionals in LATAM looking to work with United States-based companies. Our remote professionals come first and are the most important part of our team. If you want to be part of a company that values work-life balance and supports your professional development, you’re in the right place.
Our Core Values
- Put our Talent first
- Pursuit of excellence/continuous learning
- Integrity and transparency
- Ownership mentality
- Growth mindset
- Excellent attitude
The Ideal Candidate
You have advanced English proficiency at a C1 or C2 level and value work-life balance and remote flexibility. You take ownership of your work, communicate with integrity, and bring a great attitude to everything you do. You are genuinely excited about continuous learning and are looking for long-term commitment and stability. Most importantly, you align with our core values and want to grow professionally with a supportive team that truly puts you first.
Job Description
A remote Service Coordinator will be responsible for scheduling, coordinating, and supporting service operations to ensure timely and efficient service delivery. The ideal candidate is organized, customer-focused, and experienced in managing service requests and technician coordination.
While your duties will depend on the specific needs of your client, they will include, but not be limited to:
- Schedule and coordinate service appointments, work orders, and technician dispatching.
- Serve as the main point of contact for clients regarding service requests and updates.
- Create, assign, and manage work orders in service management systems.
- Track service jobs to ensure timely completion and follow-ups.
- Communicate with field technicians to coordinate schedules and resolve issues.
- Maintain accurate records of service activities, invoices, and documentation.
- Handle customer inquiries, complaints, and service-related concerns professionally.
- Monitor service performance and ensure SLAs are met.
- Generate reports on service operations and performance metrics.
- Coordinate parts, materials, or equipment needed for service jobs.
- Support continuous improvement of service processes and workflows.
Requirements
- Bachelor’s degree in Business Administration or related field (or equivalent experience).
- 2+ years of proven experience in service coordination, dispatch, or administrative roles.
- Strong organizational and multitasking skills.
- Excellent communication and customer service skills.
- Experience with scheduling or CRM/dispatch systems (preferred).
- Ability to work in a fast-paced environment and manage multiple priorities
Technical Requirements
- Processor: Intel 11th Gen (or AMD Ryzen 5000 series) for Windows | M2 for Macs.
- RAM: 16 GB minimum.
- Internet: Stable connection of 50 Mbps minimum.
Please note that devices such as MacBook Neos and Chromebooks are not fit for our roles.
Benefits
Compensation & Growth
At WorkBetterNow, we believe in rewarding commitment and supporting long-term success. Our pay structure ensures your compensation evolves with your experience and tenure. Note: The figures below reflect our 2026 ranges; each tenure milestone will increase each year.
-
0-3 months: $1,200 USD/month
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After 3 months: You’ll receive a $50 monthly Wellness Bonus to support a healthy and balanced work life (total: $1,250/month).
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After 1 year: Salary increases to $1,340 USD/month
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After 2 years: Salary increases to $1,480 USD/month
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After 3 years: Salary increases to $1,540 USD/month
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After 4 years: Salary increases to $1,600 USD/month
Two Annual Adjustments: Every year, you benefit from two salary increases: one on your work anniversary, recognizing your continued tenure with WorkBetterNow, and one at the start of each calendar year, when all salary ranges are updated company-wide.
Benefits & Perks
- 100% remote work — enjoy the comfort and flexibility of working from home
- 18 paid vacation days + U.S. federal holidays
- Paid maternity/paternity leave (up to 2 months with 50% salary coverage after 1 year)
- Client Growth Bonus: Your great work helps our clients scale. For every new hire added to the business you support, you will receive a $50 one-time reward. It’s our way of celebrating the growth you helped make possible.
- A dedicated Talent Coordinator who serves as your guide and liaison between you, WorkBetterNow, and your assigned company—helping you navigate your role and continue growing professionally.
- A supportive, people-first environment where your voice matters.
— Sarah J.
·
Marketing Manager
★★★★★
Verified
