Service Cloud Developer

Tech Stack:

• Salesforce Service Cloud

• Apex, SOQL, LWC

• Salesforce Flow

• REST/SOAP APIs

• Platform Events & CDC

• SAP & Informatica integrations

• Git, Azure DevOps, Copado

• OAuth & Salesforce Security

• Agentforce / Einstein AI (nice to have)

Required Qualifications:

• 5+ years of hands-on Salesforce development experience, including Salesforce Service Cloud.

• Strong expertise in Apex, SOQL, LWC, and Salesforce Flow.

• Proven experience building and supporting integrations using REST/SOAP APIs.

• Solid understanding of Service Cloud capabilities, including Case Management, Service Console, and workflow automation.

• Ability to translate business requirements into scalable, high-quality technical solutions.

• Strong troubleshooting, communication, and stakeholder management skills.

• Comfortable working independently in a global, remote environment.

• Fluent English and availability to work within U.S. Eastern Time business hours.

Nice to Have:

• Experience with Omni-Channel, Salesforce Knowledge, Entitlements, and SLA management.

• Knowledge of Sales Cloud and cross-cloud Salesforce integrations.

• Experience with SAP, Informatica, Platform Events, and CDC.

• Familiarity with Copado, Git, and Azure DevOps.

• Understanding of Salesforce security architecture, OAuth, and Connected Apps.

• Exposure to Agentforce, Einstein AI, or AI-powered customer service solutions.

• Salesforce certifications (Platform Developer I/II, Service Cloud Consultant, etc.).

• Experienced in using AI tools in day-to-day workflow.

Project Description:

Scope of Services:

• Develop, customize, and enhance Salesforce Service Cloud applications using Apex, LWC, SOQL, and Salesforce Flow.

• Design and optimize customer service processes, including case management, routing, escalation, and resolution.

• Build and maintain integrations between Salesforce and enterprise platforms using REST/SOAP APIs, Platform Events, and CDC.

• Collaborate closely with business and IT stakeholders to gather requirements and deliver effective solutions.

• Support system performance, data integrity, security, testing, deployments, and ongoing platform improvements.

• Participate in technical design discussions and contribute to the continuous enhancement of Salesforce architecture and best practices.