Senior Technical Account Manager

About the COOL company

At the COOL company, we believe in creating a win-win environment where everyone benefits. We are committed to ensuring users, publishers, franchisees, and advertisers all have a better experience and achieve more than they ever thought possible through our innovation, advanced AI, groundbreaking advertising technology, and teams of inspired experts. Our every move, expansion, acquisition, and upgrade is done to provide that better experience for an ever-growing list of satisfied clients and users all over the world.

COOL Media products under the COOL company include DCO & Creative Automation, a data-driven, creative ad server capable of personalizing, automating, measuring, and optimizing digital ads and placements for advertisers; Franchise & Multi-Location, a complete advertising management platform for franchise and network businesses; Media & Attribution, a managed service solution for agencies and brands to reach and measure audiences; Publisher Experiences, a premier SSP and engagement platform for publishers; and Supply-Side Platform, delivering website and app publishers everything they need to maximize their ad revenue.

Coming soon in 2026, COOL AI is a next-generation advertising platform that builds, buys, and optimizes digital ad campaigns faster and smarter using AI. It automates every step of the media journey—from generating ad creatives to launching campaigns and optimizing performance across channels like Google and Facebook. With no agency fees or waiting, COOL AI helps brands maximize ROI through data-driven strategy, automated creative generation, and real-time performance measurement.

Collectively, the COOL company reaches over 350 million consumers monthly across their network of premium publishers and advertisers, including Disney, Hyundai, Air France, Kohler, Suzuki, Acer, Pearle Vision, Trek, Brita, Viking Cruises, MLB, Playmaker, Blitz, Evolve Media, and more. Under the former umbrella of Insticator, the COOL company is a proud 7x recipient of the Inc 5000 list of America's fastest-growing private companies, a 2x recipient of Deloitte's Fast 500, recognized on Crain's New York Fast 50 list, recognized by Digiday's Digiday Media Awards as a company working to modernize digital media, and awarded as one of AdWeek's Top 10 Fastest Growing Solution Providers globally.

Our Core Values

At the COOL company, we believe in being C.O.O.L.:

Creative - we look to find solutions that others can’t and new ways of doing things that are smarter, faster, better and more efficient.

Open-minded - we’re always evolving and keep an open mind as to new ways of doing things, new solutions and new processes that can help us.

Optimistic - The glass is always half full :) as a growing tech startup we’re always faced with new challenges, we overcome them because we see them as opportunities.

Leaders - We look for drivers, people who like to set the pace of the organization, who don’t simply go with the flow, you’re setting a fast impact pace and holding others to it. We look for speed, impact, and setting the industry benchmark.

We creatively integrate new elements in innovative combinations, fueled by our optimism to drive success. Our open-mindedness allows us to embrace new ideas and approaches, empowering us to lead our industry through bold initiatives. That’s the attitude we bring to work with us every day, and it’s what we expect from everyone who works here.

That’s just part of the values that drive us to greatness. We also believe in this trio of truths that inform every decision we make and everything we do:

• Sleeves Up: At the COOL company, we provide you with the autonomy and creativity needed to own your role. We encourage iteration where necessary so that you can drive massive impact.

• 100% Viewability: the COOL company is passionate about open feedback at all levels of the company. This allows us to fail fast, create in real-time, and build an open company culture.

• Be Defiantly Great: We're defiant, and that's in our blood. Challenging the status quo is a central part of who we are. We're capable of much more than what others deem impossible.

About the Role:

The COOL company is seeking a proactive and strategic Sr. Technical Account Manager to join our Publisher Success Team, responsible for managing and growing key partnerships. This role is central to driving partner satisfaction, optimizing performance, and ensuring seamless onboarding, integration, and retention of publishers.

As an Account Manager, you’ll be the primary point of contact for assigned accounts—guiding partners through setup, troubleshooting, strategy, reporting, and day-to-day communication. You will collaborate cross-functionally with internal teams (Ad Ops, Tech, Finance, Product, and Sales) to deliver a smooth and impactful experience throughout the publisher lifecycle.

Responsibilities and Duties:

• Serve as the primary technical and strategic account owner for a portfolio of publisher and platform partners, driving partner success, revenue growth, retention, and long-term relationships.

• Own the end-to-end partner lifecycle, including onboarding, technical integrations, implementation, QA, launch, troubleshooting, and ongoing optimization.

• Act as the bridge between partners and internal teams to ensure seamless integrations, reporting, resolve technical issues, and improve account performance.

• Provide strategic guidance on monetization opportunities and growth.

• Analyze partner performance metrics, identify optimization opportunities, and proactively recommend strategies to improve revenue and overall performance.

• Act as the liaison between partners and internal stakeholders to ensure smooth communication and issue resolution.

• Support partners with reporting, analytics, and performance insights by translating complex data into actionable recommendations and quarterly business reviews.

• Identify expansion opportunities and upsell additional products, integrations, and monetization solutions based on partner goals and business needs.

• Maintain thorough documentation for onboarding processes, partner status, and account plans.

• Track and support revenue growth by collaborating with the Demand, Sales, and Ad Ops teams.

Professional Competencies:

• 4-6 years of experience in Technical Account Management, Account Management, Partner Success, Ad Operations, or a similar client-facing role within the digital advertising / Ad Tech ecosystem.

• Strong understanding of the programmatic advertising landscape, and Hands-on familiarity with ad tech concepts.

• Excellent project management skills; highly organized with the ability to juggle multiple priorities and stakeholders.

• Ability to understand technical integrations and collaborate effectively with other departments.

• Data-driven mindset with the ability to analyze and interpret performance metrics.

• Exceptional communication (verbal and written) and interpersonal skills—able to communicate effectively with both technical and non-technical stakeholders.

• A team player with a proactive, problem-solving approach and high attention to detail.

• Comfortable working independently in a fast-paced, remote-first environment.

• Bonus points for experience with CTV/App monetization, Supply-side tech, etc.

Education:

• Bachelor’s degree or equivalent.

• Additional certifications in Digital Marketing, Ad Tech, or Programmatic Advertising are a plus.

Cultural Competencies:

• Must be able to work primarily between the hours of 9:30 AM - 6:30 PM ET

• Must have a player/coach mentality, willing to both execute and lead

• Ability to juggle multiple projects concurrently and set and meet deadlines

• Skilled at receiving and providing direct feedback

• Collaborative mindset and great teamwork skills

• Entrepreneurial & adaptable; great learning skills

• Curious, research-minded, data-informed

• Able to search for possible solutions and apply them

• Creative confidence

• Proactive communicator

• A sense of humor and a love of online culture

• Thrives in a start-up culture