Senior Strategic Account Executive

See yourself at Twilio

Join the team as Twilio’s next Senior Strategic Account Executive on our Regulated Verticals team!

About the job

This position is needed to lead complex solution selling across Twilio’s Customer Engagement Platform—including Messaging, Voice, Email, Segment CDP, Trust & Identity (Verify, Lookup), and Flex. You will drive revenue growth and build strategic, executive-level partnerships with top enterprise financial services and FinTech organizations. As a trusted advisor, you will navigate domain-specific use cases like fraud prevention and personalized engagement while collaborating across Product, Compliance, Finance, and Engineering.

Responsibilities

In this role, you’ll:

• Manage a book of Named Accounts within the regulated verticals sector, while being assigned a quota for revenue and expansion targets through upsell and cross-sell 
• Own highly analytical and consultative sales cycles to win business in competitive vendor sourcing cycles with Twilio’s messaging (e.g. SMS, MMS, WhatsApp, Facebook Messenger, Google Business Messages, Account Security, etc.), voice and email solutions.
• Work with customers across assigned verticals to understand their business and technical requirements, and match them to the capabilities of Twilio’s communications API platform, designing a solution for their specific use cases.
• Work with teams in Finance, Legal, Pricing, and Operations to design mutually beneficial contracts to address customer requirements, while balancing the needs of our business.
• Be passionate about what you do, think outside the box, and use world-class interpersonal and communication skills to present complex contractual, technical, and financial details to prospects in a way that builds confidence and comfort in the proposed solution.
• Balance competing priorities and manage multiple projects and deals at the same time. 
• Partner cross functionally with sales, services, product, and finance to develop long range territory strategies and sales plans. 
• Act as the voice of the customer to Twilio’s product and carrier relations teams.  
• Demonstrate a strong understanding of the CPaaS industry - staying up to date on  key industry initiatives and new capabilities - on behalf of your customers and the wider Twilio go-to-market organization. 
• Generate and maintain an accurate pipeline and forecast utilizing our CRM, Salesforce. 
• Stay current with industry changes and collaborate with your team and peers to learn and share best practices

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Possess a total of 10 years of full cycle sales experience, with a minimum of 3 years managing or leading quantitative highly analytical products or solutions for their customers.
• Experience directly selling technical SaaS or CPaaS  
• Technical solutions selling experience working with real customers, listening to them, and solving problems
• Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships
• Analytical account development strategy based on using data to find opportunities and prove value
• Demonstrated track record of managing business forecasts and financial models 
• Entrepreneurial mindset with appetite to define process and build programs
• Record of delivering market driven results, especially to scale and enterprise customers
• Excellent verbal and written communication skills (English)
• Bachelor’s Degree or equivalent years of experienceExperience managing and growing an enterprise install base, driving cross-product adoption across matrixed organizations, and executing strong QBR strategies to maximize account value.  

Desired:

• Deep experience working with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications platforms.
• Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments.
• Software, SaaS, CPaas or PaaS selling experience

Location

This role will be remote, and based in the United States.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. $158-632 - $198,290.
• Based in New York, New Jersey, Washington State, or California: $167,440 - $209,300.
• Based in the San Francisco Bay area, California: $176,256- $220,320.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until November 19th 2026, but may change based on business needs.