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So, what’s the role all about?

The purpose of this position is to provide technical assistance to the NICE Cloud Networking Team, coordinating and participating in the design, deployment, operation and maintenance of NICE’s customer cloud hosted network and security infrastructure, while also resolving customer issues that require direct access to the network and security infrastructure, and acting in an appropriate professional working style.

How will you make an impact?

  1. CCIE certified engineer who has experience with Network design in AWS cloud, deployments, implementations, and Operational tasks using industry-standard network equipment and software.
  2. Experience operating and maintaining network devices and security products like Palo Alto, Cisco, F5,AWS and other industry-leading network hardware and software.
  3. Expertise in Terraform, Ansible or python to automate the network and infrastructure stack.
  4. Experience deploying and supporting IP networks, expert in Routing and Switching associated network technologies.
  5. Establishing, configuring & troubleshooting VPN tunnel related works.
  6. Deep understanding on IPSEC protocol, the TCP/IP stack, how a layer 7 FW processes packets. SSL protocol
  7. Design and testing of network and security infrastructure, including routers, switches, firewalls, VPN, WAN and other support systems.
  8. Familiarity with Internet and WAN communications technologies, protocols, and best practices

Have you got what it takes?

  1. 9 to 15 Years of experience in managing Network & Security Infrastructure and administration of associated software and tools.
  2. Minimum 2 Year of Experience with AWS Cloud & managing AWS network stacks is a mandatory. Configuring & troubleshooting URL related works
  4. Demonstrated ability to work with different security appliances like Palo Alto, Cisco firewalls for ACL, NAT, VPN and other technical assistance.
  5. Demonstrated ability to resolve complex technical issues. Encouraging free and open exchange of technical ideas and suggestions and working with regional and global management to implement approved projects.
  6. Demonstrated ability to install and deploy network routers, firewalls, switches, and other support systems as needed to support corporate and hosted capacity, performance, security, or product functionality requirements.
  7. Experience implementing and supporting a production multi-tenant architecture
  8. Demonstrated ability to prepare, review, test, and deploy network configuration and security software to perform administrative tasks as assigned.
  9. Ability to act as part of NICE Infrastructure Cloud Operations, continuously sharing information and assisting on tasks with other team members.
  10. Ability to provide excellent and ongoing support to other NICE business teams as needed to solve customer and product issues in a timely manner.
  11. Demonstrated ability to deal directly with internal and external customers in a friendly, supportive manner to troubleshoot and solve complex technical issues regarding NICE hosted performance, security, availability, and reliability
  12. Ability to work with or understanding of URL deployments and troubleshooting
  13. Bachelors or Master’s degree in Computer Science, Engineering or other technical discipline or equivalent experience.
  14. CCIE Routing and switching Certification in Mandatory.
  15. AWS and Palo Alto Certifications are nice to have.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!


At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 4219

Reporting into: Director , Cloud Operations

Role Type: Individual Contributor


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