Senior Solution Consultant

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

Docusign is growing fast, and we are looking for people to join our high-performance team who are excited to make a difference and help wherever needed. The Senior Solution Consultant for Commercial will support the majors sales team by helping to understand complex customer business problems and requirements and translate them into solutions leveraging Docusign’s platform. This position will be virtual and will require travel across the U.S. region.
 

This position is an individual contributor role reporting to the Senior Manager of Commercial Solution Consulting.
 

Responsibility

• Understand complex customer business problems within targeted territory and account list

• Visualize customer internal systems and information topology

• Map customer problems and systems to Docusign solutions

• Establish confidence in recommendations via product expertise, custom product demonstrations, technical phone calls, workflow outlines, RFP/RFI responses, product roadmap discussions and business process diagrams

• Articulate selected recommendations

• Deliver trusted, long-term, high ROI solutions

• Partner with sales to deliver on revenue plan

• Exhibit proficiency of the core platform, including all current and future features

• Leverage knowledge gained from production deployments and customer experiences

• Communicate as well as champion the methods, processes and certifications which make Docusign the most secure partner for eSignature transactions

• Travel 45% or more as needed

Job Designation

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 5+ years of prior experience within a mid-market or enterprise-level, pre-sales role selling SaaS solutions and concepts

• BS/BA degree or equivalent in relevant work experience
   

Preferred

• 8+ years of prior pre-sales experience within a mid-market or enterprise-level cloud based SaaS offering

• Proficient in delivering software demonstrations in person and virtually

• Experience with technical business documentation like workflow diagrams, proposals, SOWs, RFPs and RFIs, etc

• Proven experience working with employees at all levels of an organization

• Familiarity with enterprise-class software systems like ERP, CRM and ECM systems

• Familiarity with system integration methods such as web services, SOAP APIs and REST APIs

• Familiarity with web-based solutions, website development, HTML, XML and structured data

• Familiarity with electronic signature concepts

• Strong verbal and written communication skills

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $146,400.00 - $235,375.00 base salary

Illinois, Colorado, Massachusetts and Minnesota: $140,100.00 - $197,925.00 base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $140,100.00 - $206,775.00 base salary

Washington DC: $146,400.00 - $206,775.00 base salary

Ohio: $122,500.00 - $172,975.00 base salary 

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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