The role is responsible for maintaining strong client relationships and ensuring high satisfaction through personalized service. It also involves executing strategic sales plans, managing contract renewals, and monitoring market competition.
Minimum required Education:
High School Diploma, Vocational Education/ Bachelor's Degree in Business Administration, Sales, Marketing or equivalent.
Minimum required Experience:
Minimum 2 years of experience in Customer Relationship Management, Sales and Business Development, Service Delivery Management or equivalent with Vocational Education OR no prior experience with Bachelor's Degree.
The Services Account Manager 40 is responsible for maintaining strong client relationships, ensuring high satisfaction and retention through personalized service. The role assists in executing strategic sales plans, focusing on Multivendor Agreements, Warranty Conversions, and Contract Renewals. The role works under direct supervision, adheres to operational policies, providing comprehensive support for in-scope processes. The role monitors competition, offering feedback to enhance sales and marketing efforts. The role supports business forecasting and engages in sales processes, acquiring job skills and learning company procedures to complete routine tasks efficiently.
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