About the Role:

• Depending on experience we offer +$18 USD hourly base rate + performance-based bonuses every Q!
• 10 days of PTO + 10 paid holidays based on your country's holiday calendar.
• Work 100% remotely from LATAM with a growing U.S. Personal Injury firm
• Handle and take ownership of a substantial Personal Injury caseload
• Work extensively with New York Personal Injury cases
• Languages: English & Spanish required | Arabic is a major plus
• Schedule: Monday through Friday, working 40 hours weekly.
• Employment Type: Full-Time Independent Contractor
• NY Personal Injury Experience: Required

What You'll Own

As a Personal Injury Case Manager, you'll be responsible for keeping cases moving while providing clients with an excellent experience throughout the process.

Client & Caseload Management

• Manage a high-volume Personal Injury caseload
• Conduct introductory and regular status calls with clients
• Maintain consistent communication throughout the life of the case
• Monitor clients' medical treatment and help prevent gaps in care
• Coordinate treatment and medical referrals when necessary
• Keep clients informed about case progress and next steps
• Identify potential problems early and escalate them appropriately
• Deliver a high level of responsiveness and client service

Claims & Insurance

• Set up insurance and Personal Injury claims
• Draft and send Letters of Representation
• Obtain and review police reports
• Follow up on insurance coverage and policy limits
• Obtain Declaration Pages from applicable insurance carriers
• Identify and follow up on potential MedPay coverage
• Gather health insurance information
• Request lien information and final lien amounts
• Communicate professionally with insurance adjusters and other parties

Medical Records & Case Development

• Request and track medical records and bills
• Monitor client treatment
• Maintain accurate provider and balance information
• Coordinate with medical providers
• Identify missing documentation
• Organize records needed for case evaluation and demand preparation
• Ensure cases are progressing toward the appropriate next stage

Demands & Resolution

• Compile medical records, bills, supporting documents, and case information
• Prepare and/or assist with demand packages
• Draft case-related correspondence
• Assist with settlement documentation and disbursements
• Communicate case developments with attorneys and paralegals
• Maintain accurate case notes and documentation

Litigation Support

Depending on your experience and assigned cases, responsibilities may also include:

• Assisting with complaints and initial discovery
• Drafting discovery responses
• Monitoring service of process
• Tracking litigation deadlines
• Calendaring depositions and other case events
• Assisting with standard motions and responses
• Following up on non-party discovery requests
• Supporting attorneys with trial preparation

Must-Haves

• New York PI Experience Is Essential
• Fluent English and Spanish
• Strong spoken and written English
• Extensive U.S. Personal Injury experience
• Hands-on experience with New York Personal Injury cases
• Approximately 4+ years of relevant PI experience strongly preferred
• Proven experience managing a high-volume caseload
• Strong pre-litigation case management experience
• Experience drafting or preparing demand packages
• Experience working directly with clients
• Knowledge of insurance claims and medical treatment processes
• Experience requesting and managing medical records and bills
• Strong organizational and follow-up skills
• Ability to manage competing deadlines without losing attention to detail
• Ability to work independently and take ownership of cases

We need someone who has real, hands-on experience managing Personal Injury cases in New York and understands the pace, documentation, follow-up, and attention to detail required to successfully manage those cases.

Experience simply supporting a PI department is not enough. We're looking for someone who has personally managed a substantial number of cases and understands how to move them forward.

Who We Are

At CEO Lawyer Personal Injury Law Firm, we are dedicated to educating, empowering, and fighting for injury victims.

We are a rapidly growing U.S. Personal Injury law firm with a culture built around:

Trust | Humility | Ethics | Hunger | Education | Accountability | Respect | Teamwork

We're ambitious about where we're going, and we're looking for experienced people who want to grow with us.

Ready for Your Next Challenge?

If you have extensive PI experience, have successfully managed New York cases, are fluent in English and Spanish, and know how to take ownership of a high-volume caseload, apply today!