Senior Partnership Manager/ Team Lead (USA/Canada based)

Location: Canada or the USA, remotely.

Contract: B2B or Contract of Employment (via EOR)

Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful.
Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!

A few facts about us:

• Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1

• We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.

• We currently rate at 4.7/5 in both Shopify and G2.

• Our ML team was among the first in the world to launch an AI agent - (Lyro) for customer service! 🌍

• Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.

• Currently, we hire over 150 fantastic people.

We're hiring a Partnerships Team Lead to help scale Tidio's partner channel, our third revenue engine alongside inbound and outbound sales. This role will focus on strengthening presence and building partnership pipeline in North America.

This is a high-impact, full-cycle partnerships role focused on acquiring, activating, and growing agency and ecommerce partners. You'll own the entire partner journey, from outbound prospecting and closing new partnerships to onboarding, enablement, and long-term relationship management. As our partner ecosystem grows, you'll manage a portfolio of approximately 20 active partners while continuing to drive new partner acquisition and team efficiency.

You'll report directly to our Chief of Staff, who is based in Europe, while working closely with an international team and owning the North American partner strategy.

If you're excited by the opportunity to join an early-stage partner program, shape how it grows, and create new revenue opportunities, we'd love to meet you.

As a Team Lead in our partnership team, you will:

• Build and grow a portfolio of high-performing agency, affiliate, and e-commerce partners across North America.

• Proactively source and close new partners through outbound outreach, marketplaces, partner ecosystems, and industry events.

• Own the full partnership lifecycle: from prospecting and commercial conversations through onboarding, activation, and ongoing growth.

• Help partners generate revenue by enabling successful go-to-market activities and identifying expansion opportunities.

• Represent Tidio at industry events and conferences to build brand awareness and generate new partnership opportunities.

• Monitor partner performance and identify opportunities to increase engagement and revenue.

• Manage and coach two Partnership Representatives across Europe, ensuring strong performance, efficiency, and achievement of partnership goals.

Requirements

• 5+ years of experience in B2B SaaS partnerships, channel sales, or business development.

• Experience building or scaling early-stage partnership programs is highly preferred.

• Proven success acquiring partners through outbound prospecting and building partnerships from scratch.

• Experience working with agencies and/or e-commerce partners.

• Strong commercial skills, including discovery, presentations, negotiation, and closing.

• Track record of owning a revenue target and managing a partner pipeline.

• Experience representing a company at conferences, trade shows, or industry events.

• Familiarity with the Shopify ecosystem is a strong plus.

• Experience using tools such as PartnerStack, HubSpot, Apollo, LinkedIn Sales Navigator, and email marketing platforms.

• Experience leading a small, agile team of partnership managers or BDRs is a plus.

What success looks like in this role:

• Consistently acquire new revenue-generating partners.

• Manage partnership opportunities with typical deal sizes of $30K–$100K ARR and an average sales cycle of about two weeks.

• Build a healthy portfolio of engaged partners that consistently drive new business and expansion opportunities.

We would like to offer you:

• Base salary + commission

• Remote work model with flexible hours

• Contract options: B2B or Contract of employment (via Deel)

• 26 days off guaranteed in a year

• Great development opportunities – company-supported courses and conferences

• Individual work tools—MacBook Pro, Dell screen, JBL headphones? You can tailor the equipment to your needs!

• Mental well-being program – individual therapy sessions and resources for employees

• Sport & wellness benefit or its financial equivalent.

• Free access to one of the most popular e-book/audiobook services

• Regular social events (company-wide offsites, team events)

• Budget for 1:1 English language classes;

Diversity Statement

One of Tidio’s core values is to play fair. Therefore, we treat all candidates equally. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.

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84% recommend us to a friend👇

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