Overview

Senior Marketing Operations Administrator

📍 Location: Hyderabad, India | Remote | US Shift

About the Role

The Senior Marketing Operations Administrator is responsible for supporting all facets of the Marketing Operations team. This role plays a key part in ensuring the Marketing Operations team runs efficiently — contributing to the strategy, planning, and execution of processes that advance the overall performance of Marketing as a whole.

This is a role for an experienced, analytically driven marketing operations professional who combines deep technical expertise with strong stakeholder management skills — someone who leads with data, champions process excellence, and elevates the capabilities of the team around them.

Your Role Responsibilities? Here's What You'll Do.

• Manage data quality in assigned systems to produce accurate information as efficiently as possible; assist with the resolution of issues related to campaigns, systems analysis, and data integrity to ensure ongoing operational excellence.
• Make recommendations and develop roadmaps for process efficiency in assigned systems and projects; identify, prioritize, and implement process improvements that deliver measurable positive impact to time, cost, and quality of technology deliverables.
• Serve as a subject matter expert on assigned systems and their integrations, constructing standards based on stakeholder input; assist in monitoring assigned systems and projects to identify red flags, trends, improvement opportunities, and benchmarks.
• Contribute to reporting and analytical efforts of the Marketing Operations team; support the management of key performance indicators and ensure weekly and monthly net targets are available, quantified, and accessible for all programs.
• Assist in managing the budget and vendors related to assigned marketing systems; ensure that lessons learned from marketing activities are disseminated to stakeholders and interpreted appropriately to drive continuous improvement.
• Provide guidance and mentorship to other team members, contributing to the overall effectiveness of the Marketing Operations team through knowledge sharing, collaborative problem-solving, and cross-functional engagement.

Technology Tools You'll Use

CRM & Marketing Automation

• CRM Platforms, Marketing Automation Software

Business Intelligence & Analytics

• BI Tools & Reporting Platforms

Productivity & Collaboration

• Microsoft Windows, Microsoft Office Suite

Data Management

• Database Management & Data Development Tools

Role Essentials

What We'd Like to See

About Hyland

Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation.

© Hyland. All rights reserved.

Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.

#HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

Equal Opportunity Statement

Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.