Senior Manager - SaaSOPS PMO Lead

The Senior Manager, R&D Project Management, leads multiple teams and strategic initiatives focused on enhancing IT operations and advancing R&D project management practices. This role plays a critical part in shaping the company’s innovation pipeline and aligning SaaSOPS efforts with long-term business strategy. The position requires strong cross-functional collaboration, global team leadership, and the ability to drive transformation across complex environments.

Experience in IT Service Management (ITSM) or IT Operations Management (ITOM) is a significant plus, as our Helix platform operates within this domain. Familiarity with these sectors will enable deeper alignment with product strategy and customer needs.

Here is how, through this exciting role, YOU will contribute to Helix's and your own success:

• Lead strategic planning and execution across multiple teams and projects
• Translate corporate strategy into actionable team goals and measurable outcomes
• Define and orchestrate strategic objectives to meet departmental priorities
• Delegate oversight of SaaSOPS projects, empowering team leads to manage operations
• Standardise procedures and enforce best practices to improve productivity and quality
• Oversee documentation and knowledge management practices for the PMO
• Define and maintain governance structures for project approval, escalation, and reporting
• Establish, maintain, & enforce project management standards, methodologies & best practices
• Oversee the project portfolio, ensuring resource allocation aligns with strategic priorities
• Produce regular consolidated updates to stakeholders on status, challenges & achievements
• Integrate advanced technical practices while maintaining strategic oversight
• Resolve escalations and manage cross-team dependencies and conflicts
• Develop & manage budgets aligned with strategic initiatives, establish financial controls and optimize expenditures
• Collaborate with HR to recruit and retain high-potential talent
• Foster a culture of continuous learning and career development
• Cultivate leadership capabilities among mid-level managers
• Coordinate efforts across departments to minimize disruption and maintain productivity
• Strategically engage stakeholders to align team efforts with broader organizational objectives
• Ensure all PMO practices adhere to regulatory and compliance frameworks

Why Work Here? Because You’ll Matter.​

We’re not hiring for roles—we’re hiring for impact. At Helix, you’ll solve hard problems, build smart solutions, and work with people who challenge and champion you. You’ll see your ideas come to life—and your work make a difference.​

We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same.  Whether you’re remote or in-office, you’ll find space to show up fully and contribute meaningfully. You won’t be boxed in—you’ll be backed up.​

Make Your Mark At Helix​

If Helix excites you but you're unsure if you meet every qualification, apply anyway. We value diverse perspectives and believe the best ideas come from everywhere.​

EEOC Statement

Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender,  gender expression,  gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran.  If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.