Senior Manager, Revenue Management Workshop Facilitator (Contractual)

The Revenue Management Workshop Facilitator (Senior Manager) supports the delivery of Revenue Management workshops and provides support during pre‑go‑live validation for the Amadeus Central Reservation System (ACRS). This position emphasizes the facilitation of standardized configuration sessions, assistance to Revenue Managers in system readiness activities, and reinforcement of best practices to ensure properties are fully prepared for successful implementation of Amadeus CRS. Additionally, this role contributes to the global deployment and support of Power of M, collaborating across regions to ensure effective implementation and adoption.

Education and Experience 

Required

• 4-year degree from an accredited university in Hospitality, Business, or related field.
• 5+ years of relevant professional experience, demonstrating progressive career growth and a pattern of exceptional performance
• Prior experience supporting training sessions, workshops, or knowledge sharing forums

Preferred 

• Working knowledge of central reservation systems, revenue management systems, or hotel property operations.
• Comfort facilitating discussions and presenting to groups in a virtual environment.
• Exposure to system deployments, upgrades, or property transitions.
• Previous experience in training delivery, facilitation, or instructional development.
• Detail oriented with the ability to follow standardized processes and materials.
• RM Workshop facilitation materials (slide decks, participant guides, activity sheets)
• Technology proficiency in Amadeus CRS and related reporting tools (MiNT), Product Catalog, Land It task management, and ServiceNow / Power of M 

CORE WORK ACTIVITIES 

Workshop Facilitation & Training Delivery

• Co‑facilitate and, as experience grows, lead remote Revenue Management workshops using standardized facilitation materials and agendas.
• Deliver hands-on training sessions covering core ACRS concepts, including rate plans, inventory setup, and policy basics.
• Support interactive exercises, system walk‑throughs, and knowledge checks to reinforce participant understanding.
• Adjust delivery approach to meet varying participant needs, with guidance from senior facilitators.

ACRS Setup & Readiness Support

• Support Revenue Managers during pre-go-live activities, including validation of migrated data and review of system configurations.
• Assist with identifying configuration gaps and documenting issues for follow-up.
• Provide guidance on established best practices for rate plan mapping, policy assignment, and inventory categorization.
• Escalate system or process issues to senior SMEs or deployment leads as appropriate.

Stakeholder Support & Communication

• Partner with continent senior facilitators, deployment teams, and Revenue Managers to ensure a positive workshop experience.
• Communicate system concepts clearly and professionally, using approved language and materials.
• Capture participant questions, feedback, and common challenges to support continuous improvement efforts.
• Contribute to a supportive and collaborative learning environment.

Materials & Continuous Improvement

• Leverage existing workshop materials, participant guides, and job aids to ensure consistent delivery.
• Provide input and suggestions to improve training content, exercises, and documentation.
• Maintain familiarity with the Revenue Manager Task List and required pre- and post-workshop activities.
• Stay informed on ACRS updates and evolving Revenue Management practices relevant to training delivery.